Customer Service Coordinator A

CTDI; Fort Worth (TX); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is hiring for an on-site Customer Service Associate in Fort Worth, TX. You will assist customers, process orders, update records, and handle calls across multiple channels.

The role requires strong communication, organizational and problem-solving skills, with 4+ years in customer service. Competitive pay and comprehensive benefits accompany a family-oriented workplace.

Qualifications

• 4+ years customer service or related experience.
• Excellent communication and interpersonal skills.
• Excellent organizational and analytical abilities.

Responsibilities

• Assist customers with all customer-related business activity.
• Process customer orders.
• Update electronic activity information.
• Administer customer calls.
• Follow up on customer issues.
• Interface with CTDI staff and customers across channels.
• Handle other administrative duties as required.

Skills

Customer relations

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Ability to work under pressure

Telephone skills

Tools

MS Office

Excel

Word

PowerPoint

Job description

Locations

Showing 1 location
Fort Worth TX
300 W Risinger Road
Fort Worth, TX 76140, USA
Fort Worth TX
300 W Risinger Road
Fort Worth, TX 76140, USA
+0 more locations less locations

• On-site
• Hourly Operations
• Full-Time
• Requisition #: CUSTO004408

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Assist customers with all customer-related business activity and other administrative duties as required.

1st Shift: 7:00AM - 3:30PM, Monday - Friday

Pay Rate: $19.19

Responsibilities:

• Assist customers with all customer-related business activity.
• Process customer orders.
• Updating electronic activity information.
• Administer customer calls.
• Follow –up on customer issues.
• Interface with CTDI corporate, sales, operations team and production staff.
• Interface with customers through various mediums. including: intranet, internet, e-mail, fax and phone.
• Other administrative duties as required.

Required Skills:

• 4+ years customer service or related experience.
• Previous customer service experience preferred.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• Ability to work under pressure.
• Excellent problem solving skills.
• Excellent telephone skills.
• Experience with basic PC software programs including: MS office, excel, word, power point, or related programs.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.