Customer Service Coordinator A

CTDI Careers; Fort Worth (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a customer service professional to assist customers with all related business activity and perform administrative duties. The role operates on 1st shift from 7:00 AM to 3:30 PM, Monday through Friday, with a pay rate of $19.19 per hour and benefits in a family-oriented environment.

Primary duties include processing orders, updating electronic records, and interfacing with CTDI teams and customers through multiple channels.

Qualifications

• 4+ years customer service or related experience.
• Previous customer service experience preferred.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational and analytical skills.
• Ability to work under pressure.
• Excellent problem solving skills.
• Excellent telephone skills.
• Experience with basic PC software programs including: MS Office, Excel, Word, PowerPoint, or related programs.

Responsibilities

• Assist customers with all customer-related business activity.
• Process customer orders.
• Updating electronic activity information.
• Administer customer calls.
• Follow–up on customer issues.
• Interface with CTDI corporate, sales, operations team and production staff.
• Interface with customers through various mediums, including intranet, internet, e-mail, fax and phone.
• Other administrative duties as required.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Problem solving

Phone skills

MS Office

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Assist customers with all customer-related business activity and other administrative duties as required.

1st Shift: 7:00AM - 3:30PM, Monday - Friday

Pay Rate: $19.19

Responsibilities:

• Assist customers with all customer-related business activity.
• Process customer orders.
• Updating electronic activity information.
• Administer customer calls.
• Follow –up on customer issues.
• Interface with CTDI corporate, sales, operations team and production staff.
• Interface with customers through various mediums. including: intranet, internet, e-mail, fax and phone.
• Other administrative duties as required.

Required Skills:

• 4+ years customer service or related experience.
• Previous customer service experience preferred.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• Ability to work under pressure.
• Excellent problem solving skills.
• Excellent telephone skills.
• Experience with basic PC software programs including: MS office, excel, word, power point, or related programs.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by [e-mail] .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.