Patient Care Coordinator

Healthcare Support Staffing; Irvine (CA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

A national healthcare recruiting firm is seeking a customer service representative in Irvine, California. The role requires providing exceptional service through managing inbound and outbound calls related to medication delivery. You will need a high school diploma or GED and experience in a pharmacy or medical office. Benefits include a competitive salary ranging from $19.00 to $23.00 per hour, along with medical, dental, vision, 401k, and PTO options.

Qualifications

• High School Diploma or GED, or 2 years of related experience.
• One to two years related experience in pharmacy/medical office.
• Must be able to multitask and work under time constraints.

Responsibilities

• Provides customer service, making and receiving calls for medication delivery.
• Schedules medication deliveries in a timely manner.
• Documents all necessary information in the system for accuracy.

Skills

Excellent verbal & written communication skills

Multitasking

Customer service experience

Education

High School Diploma or GED

2 years related experience in pharmacy/medical office

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Essential Duties and Responsibilities may include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.

1. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
2. Assists in faxing and/or calling physician office’s regarding refill requests.
3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient and physician office.
4. Review of HIPAA standards.
5. Schedules deliveries of medication in a timely manner to ensure compliance with patient’s treatment.
6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
7. Reviews for accuracy. (Addresses, Medication Shipping, Refills on file, Authorization on file, Collection of Patient’s co-pay.)
8. Notifies RPh/Rn with any patient side effect and/or request from the customer.
9. Completes “variances” when indicated and report to the PCC manager with appropriate documentation.
10. Confirm form of payment information (Credit Card, Debit Card, Etc.)
11. Charges credit card/debit card as needed for all Major Medical and Self Pay patients.
12. Sends “Status Updates” to physician office’s when appropriate and informs the Nursing and Sales Associate teams of the issue at hand.
13. Tracking Packages with UPS and ensuring patient receives medication in a timely manner and stability is intact.
14. Solves issues that arise in a timely manner; documenting all relevant information on the patient’s record.
15. Liaison between other departments within the company and the patients.
16. Other responsibilities as assigned by management.

Qualifications

• High School Diploma or GED, or a combination of education and work experience of no less than 2 years.
• One to two years related experience in pharmacy/medical office dealing with customer service
• Must be able to multitask and work well with others under time constraints
• Must possess excellent verbal & written communication skills
• Must be able to multi-task efficiently
• Must be able to work well with other departments

Additional Information

• Competitive salary $19.00 - $23.00 per hr
• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO