Customer Service Coordinator

Land Rover Orlando; Northfield Township (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Disability (Short & Long-Term)

401(k)

Paid Time Off

Employee vehicle purchase plans

Job summary

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dealership to provide a luxury experience to both our internal and external customers. The role focuses on greeting customers, scheduling service appointments, handling inquiries, and providing clerical support in a fast-paced environment.

We value safety, integrity, courtesy, presentation, and efficiency. This entry-level position requires Saturday availability and provides a comprehensive benefits package as part

Qualifications

• Must have excellent communication and organizational skills.
• Experience using the Microsoft Office Suite.
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks.

Responsibilities

• Meet and greet customers in person and on the phone.
• Create and set appointments for service.
• Provide information to callers with general inquiries.
• Handle customer complaints with integrity and poise.
• Provide general clerical support including mailing, scanning, faxing, and copying.
• Maintain office supplies for the location.

Skills

Customer service

Communication

Administrative support

Microsoft Office

Scheduling

Job description

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.

Responsibilities

• Meet and greet customers professionally in-person & on the phone
• Create and set appointments for service
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies for a specific location

Qualifications

• Must be available to work every Saturday
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check