Customer Service Coordinator

Fields Auto Group; Northfield Township (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee vehicle purchase

Wellness program

Saturday lunches

Sundays off

Job summary

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership and provide a luxury experience to both internal and external customers. We value safety, integrity, courtesy, presentation, and efficiency in daily work.

Responsibilities include greeting customers, scheduling service appointments, handling inquiries, and supporting administrative tasks while maintaining an organized, collaborative office environment.

Qualifications

• Excellent communication and organizational skills.
• Experience using Microsoft Office suite.
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously.

Responsibilities

• Meet and greet customers professionally in-person & on the phone
• Create and set appointments for service
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies for a specific location

Skills

Communication

Organization

Customer service

Tools

Microsoft Office

Job description

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.

Responsibilities

• Meet and greet customers professionally in-person & on the phone
• Create and set appointments for service
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies for a specific location

Qualifications

• Must be available to work every Saturday
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check