Customer Service Coordinator

Michael Page; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

MPI is seeking a Temporary Customer Service Coordinator for a 3-month on-site assignment in Manhattan, handling a high volume of emails and calls to exceed customer expectations.

The role involves coordinating with internal teams, maintaining detailed records, and providing product information while ensuring customer satisfaction. Salesforce and Live Chat experience are a plus, with training provided.

Qualifications

• Minimum of 1 year of experience in a customer service role.
• Experience handling high volumes of emails and calls.
• Bilingual is a plus, but not required.
• Experience using Salesforce and Live Chat platforms is a plus, but not essential as training will be provided.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or other channels.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain accurate records of interactions and update the database.
• Provide product or service information and assist with troubleshooting.
• Identify priority issues and route to the right team.
• Follow up to ensure issues are resolved to customer satisfaction.
• Manage phone lines, event inboxes, and live chat during working hours.

Skills

Customer service

High-volume handling

Salesforce

Live chat

Bilingual (a plus)

Tools

Email management tools

CRM systems

Job description

Our client is seeking a Temporary Customer Service Coordinator to a high volume of emails and calls and have a passion to exceed customer expectations. This is a B2B role within the FinTech industry for the client's busy season and will be on-site in Manhattan for 3 months.

Technology

Description

• Respond to customer inquiries promptly and professionally via phone, email, or other communication channels.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and update the database as needed.
• Provide product or service information to customers and assist with troubleshooting.
• Identify and escape priority issues to the appropriate team members.
• Ensure customer satisfaction by following up on unresolved issues.
• Assist with administrative tasks as required by the department.
• Manage phone lines, event inboxes, and live chat during working hours to ensure all queries are answered swiftly, informatively, and politely.
• Review pass applications and eligibility for our special criteria pass types such as Start-Ups, Investors, Retailers.

*

• You’ll support department initiatives and projects, for example, elevating the on-site customer experience. This could include supporting our loyalty recognition initiative, contributing to customer onboarding emails, webinars and dedicated web pages for FAQs.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Profile

• Minimum of 1 year of experience in a customer service role: ideally in an administrative or support role, preferably within events or a corporate setting.
• Experience handling high volumes of emails and calls is essential.
• Bilingual is a plus, but not required.
• Ability to commit to a 3 month assignment.
• Experience using Salesforce and Live Chat platforms is a plus, but not essential as full training will be provided.
• Strong communication skills, both verbal and written.
• Problem-solving skills and the ability to handle challenging situations effectively.
• Attention to detail and strong organizational skills.

Job Offer

Contract assignment for 3 months.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.