FinTech Customer Experience Coordinator — 3-Month Temp

Michael Page; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

MPI is seeking a Temporary Customer Service Coordinator for a 3-month on-site assignment in Manhattan, handling a high volume of emails and calls to exceed customer expectations.

The role involves coordinating with internal teams, maintaining detailed records, and providing product information while ensuring customer satisfaction. Salesforce and Live Chat experience are a plus, with training provided.

Qualifications

• Minimum of 1 year of experience in a customer service role.
• Experience handling high volumes of emails and calls.
• Bilingual is a plus, but not required.
• Experience using Salesforce and Live Chat platforms is a plus, but not essential as training will be provided.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or other channels.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain accurate records of interactions and update the database.
• Provide product or service information and assist with troubleshooting.
• Identify priority issues and route to the right team.
• Follow up to ensure issues are resolved to customer satisfaction.
• Manage phone lines, event inboxes, and live chat during working hours.

Skills

Customer service

High-volume handling

Salesforce

Live chat

Bilingual (a plus)

Tools

Email management tools

CRM systems

Job description

MPI is seeking a Temporary Customer Service Coordinator for a 3-month on-site assignment in Manhattan, handling a high volume of emails and calls to exceed customer expectations.

The role involves coordinating with internal teams, maintaining detailed records, and providing product information while ensuring customer satisfaction. Salesforce and Live Chat experience are a plus, with training provided.