Customer Service Coordinator

Loomis Armored US, LLC. and Loomis International (CA); New York, Salt Lake City (NY, UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Coordinator to join their team in New York. This role is pivotal in ensuring the safe and efficient transportation of goods, requiring excellent organizational and communication skills. The ideal candidate will thrive in a fast-paced environment, managing logistics and liaising with various stakeholders to meet customer needs. With a commitment to employee development and a comprehensive benefits package, this is an exciting opportunity for those looking to advance their career in the freight forwarding industry.

Benefits

Vacation and Sick Time (PTO)

Vision Insurance

401(k) Plan

Basic Life Insurance Plan

Voluntary Life Insurance Plan

Flexible Spending Account

Health Savings Account

Dependent Care Account

Industry leading Training and Development

Qualifications

• 2+ years experience in freight forwarding or transportation industry.
• Strong organizational and communication skills required.

Responsibilities

• Investigate and plan appropriate routes for shipments.
• Liaise with third parties to move goods as per customer requirements.
• Maintain communication through all phases of the journey.

Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Education

Diploma of International Freight Forwarding

Degree in related field

Job description

Manhattan, 580 5th Avenue, New York, New York, United States of America Req #7643

Thursday, May 8, 2025

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Pay Range: $22.00 to $25.00 per hour

Shift: 9am to 6pm Mon- Fri

Loomis International’s Customer Service Coordinator must be a reliable, self-motivated, high-energy individual. This position requires a strong work ethic and the ability to function effectively as part of a growing team. Must have a good memory and solid organizational & prioritization skills in order to accomplish and exceed business goals. Candidate must have excellent communication, organizational and interpersonal skills, and enjoy working with people in a fast-paced environment. This position will report to the Forwarding Manager.

Position Description:

The Customer Service Coordinator is an intermediary who acts on behalf of importers, exporters or other companies or persons, organizing the safe, efficient, and cost-effective transportation of goods. The Customer Service Coordinator must take into account the high value type of goods and the customers’ delivery requirements, The Customer Service Coordinator will arrange the best means of transport, using the services of shipping lines, airlines and road and rail freight operators, as well as our own Loomis Truck Fleet. The Customer Service Coordinator works closely with all Loomis stations to provide efficient and seamless operations.

Responsibilities will include:

• Investigating and planning the most appropriate route for a shipment, taking account of the valuable or hazardous nature of the goods, cost, transit time and security
• Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination
• Negotiating contracts, transportation, and handling costs
• Obtaining, checking, and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations and fiscal regimes
• Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements.
• Arranging insurance and assisting the client in the event of a claim
• Arranging payment of freight and other charges or collection of payment on behalf of the client
• Utilising e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
• Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis
• Acting as consultant in customs matters

Qualifications must include:

• Diploma of International Freight Forwarding or related degree qualification, or:
• Minimum of 2 years of considerable experience within the freight forwarding/transportation industry.

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

• Manhattan, 580 5th Avenue, New York, New York, United States of America