Area Customer Service Coordinator

LanceSoft Inc; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in New York is seeking a reliable and friendly candidate for a multi-site customer-facing role. Responsibilities include reception, mailroom operations, and print production. Candidates must be flexible with work hours and locations, adapting to various office environments. Ideal candidates will have strong interpersonal skills and a willingness to learn, with experience in hospitality or law firms preferred.

Qualifications

• Experience in print production, mailroom, reception/hospitality preferred.
• Law firm experience preferred.

Responsibilities

• Provide coverage and support at multiple sites in NYC.
• Duties include reception, mailroom, print production, and hospitality.
• Assist with stocking kitchen supplies and maintaining cleanliness.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Reliability

Willingness to Learn

Tools

Microsoft 365

Job description

Duration: 0-2+ Months (Temp to Engage)
Shift: 1st Shift (Monday to Friday)

THIS IS A MULTI-SITE ROLE - the contingent worker selected will be expected to use public transportation throughout downtown and midtown New York to travel to different worksites. Please make this very clear to your candidates.
Employees may be re-assigned to another site in the morning or in the middle of the day.
Shift hours may vary depending on location: 7am – 4pm, 8am – 5pm, 9am – 6pm. Overtime may be required. Work week – Mon – Fri. Candidates must be available for work between 7am and 7pm and ready to adjust on a short notice.

Dress Code: High-end Business Casual for professional setting

Job Description:
Daily responsibilities:

• This is a customer-facing role. Employees in this position will provide coverage and support at multiple sites in NYC.
• Duties include reception, mailroom, print production, hospitality, and other office services.
• Mailroom operations
• Print production (printing, assembling, binding)
• Key-op (replenishing toner and paper in printers, clearing jams)
• Greeting and assisting visitors and answering and forwarding calls
• Scheduling conference rooms through Outlook or other applications
• Communicating with customers via Outlook, Microsoft TEAMS, and in-person
• Assisting with stocking kitchen supplies, maintaining cleanliness and organization of kitchen and other office areas
• Conference room set up/take down
• Other duties, as assigned

Hiring manager is looking for someone with the following qualities:

• Reliable
• Friendly and outgoing
• Willing to learn
• Customer Service Skills
• Interpersonal Skills
• Attention to Detail
• Patience and Professionalism
• Print production, Mailroom, Reception/Hospitality experience preferred
• Law Firm experience preferred
• Microsoft 365 apps, general computer experience required

Physical Requirements include lifting, standing, and walking. Some sites may require walking between different buildings. Printing assignments may require standing for extended periods. Candidate required to lift no more than 50. Lifting will be occasional when shipping/receiving packages, receiving catering orders.