Travel & Customer Service Coordinator- France

Greenphire; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading provider of clinical payment solutions is seeking a coordinator to manage participant communications and travel logistics for clinical trials. The ideal candidate will have a Bachelor's degree, experience in the travel industry, and strong customer service skills. Join a vibrant team focused on solving problems and making a direct impact in the clinical trial industry.

Qualifications

• Minimum 2 years of travel industry and/or customer service experience required.
• Bilingual required: French - English; other languages preferred.

Responsibilities

• Key contact for trial participants regarding travel and accommodations.
• Manages travel and transportation budget for trial participants.
• Supports clinical staff relating to trial participant enrollments.

Skills

Customer service

Organization

Communication

Decision-making

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Suite

Smartsheet

SharePoint

Job description

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are

Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.

We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

The coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Essential Duties

1. Key contact for trial participants regarding ground transportation, air travel, and hotel accommodations
2. Manages travel and transportation budget for trial participants
3. Participates in discussions with vendors and internal team members regarding trial participant requirements
4. Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
5. Promptly responds to all inquiries of the trial participants and hospital/clinical staff
6. Contributes to managing projects to profitable level through efficient work process

Experience/Qualifications

1. Bachelor’s Degree or equivalent work experience
2. Minimum 2 years of travel industry and/or customer service experience required
3. Excellent working knowledge of Microsoft Suite
4. Knowledge of Smartsheet and SharePoint preferred
5. Bilingual required: French - English
6. Other languages preferred.

Aptitudes/Work Characteristics

1. Ability to learn new procedures and technology quickly and efficiently
2. Highly organized and plan-oriented; adept at prioritization and follow-up
3. Customer service focused
4. Excels in oral and written communication
5. Confidence in decision-making and follow-through