Customer Service Coordinator

The TJX Companies, Inc.; Mount Laurel Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where every day brings new opportunities for growth and achievement. As a team leader, you'll deliver exceptional customer experiences while mentoring associates and maintaining an organized store environment. This role emphasizes collaboration and integrity, ensuring that both customers and team members feel valued. With a comprehensive benefits package and a supportive work culture, this position is perfect for those eager to make an impact in retail. Embrace the chance to grow your career in a vibrant and inclusive workplace.

Benefits

Associate discount

EAP

401(k) with employer contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Referral bonuses

Medical insurance

Paid parental leave

Qualifications

• Minimum of 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.

Responsibilities

• Responsible for delivering an excellent customer experience by leading a team.
• Ensures prompt, courteous service and promotes loyalty programs.

Skills

Customer Service

Leadership

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Job description

TJ Maxx

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, fosters collaboration, and prioritizes your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering an excellent customer experience by leading a team of Associates at the front of the store. Ensures prompt, courteous service and promotes loyalty programs. Leads by example through engaging with customers and maintaining a clean, organized store environment. Demonstrates outstanding customer service.

• Creates a positive experience for both internal and external customers
• Upholds a culture of honesty, integrity, and confidentiality
• Participates in training and mentoring Associates on front-end principles
• Coaches Associates on personalizing the customer experience and promoting loyalty programs
• Assigns registers, supports POS coverage, and coordinates breaks for Associates
• Addresses customer concerns promptly to ensure satisfaction
• Ensures Associates complete tasks according to store plans and priorities
• Communicates effectively with management and team members about priorities and progress
• Provides and receives recognition and constructive feedback
• Collaborates with management on training needs to enhance effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction initiatives
• Maintains a safe environment by promoting safety awareness
• Performs other duties as assigned

Who We’re Looking For: You.

• Available to work flexible hours, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multitasking effectively
• Excellent communication and organizational skills with attention to detail
• Able to adapt to changes and unexpected situations
• Team player who works well with peers and supervisors
• Ability to train and develop others
• Minimum of 1 year retail experience and 6 months of leadership experience

Benefits include: Associate discount, EAP, smoking cessation programs, bereavement leave, 401(k) with employer contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses. Eligible employees may also receive: 401(k) match, medical/dental/vision insurance, HSA, FSA, life insurance, short/long-term disability, paid parental leave, holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance. Benefits are subject to plan terms and may change. Contact your TJX representative for details.

We offer an open-door policy, a supportive work environment, competitive salary, and comprehensive benefits. TJX is an equal opportunity employer and considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. Reasonable accommodations are provided in accordance with applicable laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

68 Centerton Rd

Location:

USA TJ Maxx Store 0240 Mount Laurel NJ

This position offers a starting pay of $16.49 to $16.99 per hour, determined by skills, qualifications, and experience.