Order Processor

ISI Design and Installation Solutions, INC.; Manassas (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Short- and long-term disability

Life insurance

Flexible time off and 8 paid holidays

Weight loss program and pet insurance

Job summary

ISI Design and Installation Solutions, INC. is seeking an Order Processor to manage customer orders in our ERP, verify details, and coordinate with Sales, Purchasing, Branch Management, and Warehouse for timely fulfillment.

You will maintain accurate documentation, support production readiness, and contribute to streamlined order processing across multiple teams. A high school diploma and 1–2 years in a related role are required.

Qualifications

• High school diploma or GED required; associate/bachelors preferred.
• 1–2 years in order processing or data entry; experience in flooring/cabinet/construction helpful.
• Bilingual English/Spanish a plus; knowledge of ERP systems beneficial.

Responsibilities

• Enter and process customer orders in ERP with accuracy.
• Verify order details against documentation before entry.
• Coordinate with Purchasing, Sales, Branch Management, and Warehouse.
• Communicate with Production, Design, and Warehouse to resolve issues.
• Maintain organized electronic order files and SOPs.
• Support daily order processing activities and audit compliance.
• Assist in preparing order-related reports and documentation.

Skills

Attention to detail

Communication skills

Organizational skills

Time management

MS Office proficiency

ERP/order processing systems

Data entry

Bilingual English/Spanish

Education

High school diploma or GED

Associate/Bachelor's in Business or Supply Chain

Tools

ERP software

Microsoft Excel

2020 Design software

Job description

Summary

The Order Processor is responsible for managing and processing customer orders with accuracy and efficiency. This role ensures that all orders are entered correctly, verified for accuracy, and coordinated with key departments—including Sales, Purchasing, Branch Management, and Warehouse—to ensure timely and successful fulfillment. The Order Processor plays a critical role in maintaining accuracy in documentation, supporting production readiness, and contributing to the smooth operation of the order fulfillment process.

Essential Functions

• Accurately enter and process customer orders in the company’s order management system (ERP).
• Review and verify order details, including selections and quantities, by comparing all relevant documentation for each project and community scope prior to entry.
• Collaborate with Purchasing, Sales, and Branch Management teams to ensure orders are accurate and materials are available for production.
• Communicate with internal teams—including Production, Design, and Warehouse—to resolve any order discrepancies or material issues.
• Identify and resolve order discrepancies in a timely manner to maintain data integrity and workflow efficiency.
• Maintain organized and accurate electronic order files, ensuring compliance with company policies and audit requirements.
• Support the development and maintenance of standard operating procedures related to order processing.
• Complete all required daily activities with accuracy and minimal supervision.
• Perform other related duties as assigned to support operational goals.

Additional Responsibilities

• Compare color selection sheets to floor plans and diagrams, verifying proper quantities of raw materials or finished goods have been requested.
• Complete work order forms and compile all required information for crew leaders, drivers, quality control, and accounting.
• Use intermediate math skills to calculate square footage, yardage, linear feet, and other measurements as required for materials ordering and plan review.
• Facilitate model home orders with the Sales team, complete model discount forms, and review orders for completeness and accuracy.
• Order shorts and create deficiency reports as needed; maintain up-to-date electronic folders.
• Communicate effectively with Production, Sales, Design Studio, and Warehouse staff to proactively address potential issues.
• Participate in required meetings and training sessions, maintaining a high standard of professionalism and compliance with company policies.

Education & Experience

Required High school diploma or GED equivalent. Minimum of 1–2 years of experience in order processing, data entry, or a related administrative role. Preferred Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field. Minimum of two years related experience and/or training, or an equivalent combination of education and experience. Experience in the flooring, cabinet, or construction industry preferred. Bilingual (English/Spanish) communication skills a plus.

Skills & Competencies

• Strong attention to detail and accuracy in order entry and data management.
• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.
• Strong organizational skills and time management abilities; capable of working in a fast-paced environment while meeting deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Working knowledge of ERP or order processing systems.
• Experience with 2020 Design software preferred for cabinet order processors.
• Familiarity with inventory and production processes within the construction or building materials industry.
• Demonstrated ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.

Job Competencies

• Basic technology proficiency and ability to learn new systems quickly.
• Professional-level verbal and written communication skills, including the ability to negotiate or coordinate between teams with differing priorities.
• Strong commitment to organization, time management, and process accuracy.
• Demonstrated ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.

Work Environment

Office-based role with routine collaboration across multiple departments including Sales, Purchasing, and Production. May require occasional visits to warehouses, design studios, or job sites for order verification. Fast-paced, deadline-driven environment requiring attention to detail and adaptability.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers.

People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being.

Check out some of our top benefits we have to offer:

At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most.

Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

For more information about Interior Logic Group, visit www.interiorlogicgroup.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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