Coordinator-Customer Service

Baptist Memorial Health Care Corporation; Meridian (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Meridian seeks a professional to promote high customer satisfaction and handle patient billing accurately. Responsibilities include verifying insurance, cash balancing procedures, and maintaining accurate patient data.

The ideal candidate has at least one year of experience in insurance billing or medical collection and possesses strong communication skills. An Associate's Degree or medical trade completion is required. This position emphasizes customer relations and offers a supportive work environment.

Qualifications

• One year's experience with insurance billing and/or medical collection.
• Skill in clear communication in written and oral formats.
• Ability to record information accurately.

Responsibilities

• Verify insurance and communicate with carriers for reimbursement.
• Perform daily/ monthly close out procedures for cash balancing.
• Maintain knowledge of insurance co-pays and workman's compensation.
• Promote customer satisfaction with a professional manner.
• Answer telephones and direct messages efficiently.
• Maintain an organized work environment with confidential records.
• Input accurate data and assist with financial counseling.
• Complete assigned goals and duties as assigned.

Skills

Customer relations skills

Medical terminology knowledge

Typing skills (30 wpm)

10-key experience

Proficiency with Windows applications

Education

Associates Degree or medical trade completion

Job description

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
• Collegiate or medical trade completion. Associates Degree

Special Skills

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
• Proficient with 10-key.

Licensure

• None