Customer Service Coordinator

Integrated Power Services; Liberty Township (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Integrated Power Services is seeking a Customer Service Coordinator to support daily operations and vendor relations. This role involves managing reports, ensuring customer satisfaction, and providing administrative support. Candidates should possess strong analytical, communication, and organizational skills, with proficiency in Microsoft Office and NetSuite preferred. Join a team that values integrity, teamwork, and customer focus.

Benefits

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement

Medical, Dental, and Vision plans

Employee Assistance Program (EAP)

Qualifications

• 3+ years customer service experience in an industrial environment preferred.
• Experience in Power Management or related industry preferred.

Responsibilities

• Manage reports, job openings, order acknowledgments, and inquiries.
• Collaborate with sellers and coordinate with Accounts Receivable.
• Assist with month-end closing and other administrative tasks.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Education

Equivalent education preferred

Tools

Microsoft Office

NetSuite

Job description

Description

IPS is seeking a dedicated Customer Service Coordinator to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations:

Integrated Power Services seeks a Customer Service Coordinator to support daily operations, purchasing, and vendor relations. Responsibilities include managing reports, job openings, order acknowledgments, inquiries, and safeguarding sensitive information. The role involves ensuring customer satisfaction, handling various customer and sales tasks, including accurate pricing and team details in quotes.

• Purchasing and Vendor Management:
  • Oversee the purchasing process and manage the open orders report to ensure timely and accurate order fulfillment
  • Draft and update POs as necessary
  • Maintain the approved vendor list, manage vendor performance scorecards, and handle vendor additions
• Reporting and Documentation:
  • Draft and update the weekly production report, ensuring updates are complete by Tuesday each week
  • Manage job openings and process order acknowledgments daily to ensure smooth operational flow
  • Organize, type, and distribute test reports, ensuring timely delivery to customers
  • Maintain relevant logs and documentation
• Customer and Vendor Coordination:
  • Collaborate with sellers and coordinate with the Accounts Receivable (A/R) team to facilitate new customer setups in NetSuite
  • Act as a technical resource for both internal and external customers, addressing and resolving inquiries related to the business group
  • Safeguard sensitive information daily to protect organizational interests
  • Leverage CIPS tools and processes for efficiency in daily tasks
  • Receive incoming calls, tracking details such as travel, pricing, materials needed, and required workforce
  • Communicate customer, industry, and IPS training requirements to HSE
• Field Service Coordination:
  • Work with the Operations Manager to schedule projects by evaluating calendars and communicating with involved parties
  • Perform VOC review with customers to improve customer experience and drive value for IPS
  • Set up projects in NetSuite for review by Operations and Area Managers
  • Enroll technicians in safety training with HSE to ensure compliance
  • Ensure pricing and work orders are correct before sending to sales
  • Schedule and coordinate safety training with HSE
  • Ensure inspections and audits are completed regularly
  • Reinforce safety policies, guidelines, and procedures
• Administrative Support:
  • Assist with month-end closing and other administrative tasks
  • Work with customers and sellers to receive POs for projects
  • Prepare and submit job folders for invoicing
  • Invoice completed projects in NetSuite
  • Generate proposals with the Operations Manager
  • Create and issue POs to vendors
  • Support shipping needs

Qualifications and Competencies:

• Analytical Skills:
  • Strong analytical thinking and reasoning abilities
  • Ability to analyze data and take appropriate actions
• Technical Proficiency:
  • Proficient in Microsoft Office
  • NetSuite experience preferred
  • Background in electrical and/or mechanical products preferred
• Experience:
  • 3+ years customer service experience in an industrial environment or equivalent education preferred
  • Experience in Power Management or related industry preferred
• Communication Skills:
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to explain technical data clearly
• Organizational Skills:
  • Highly detail-oriented with problem-solving skills
  • Ability to prioritize and stay organized
  • Excellent time management
• Flexibility:
  • Flexible with hours, overtime, and some weekend work
  • Ability to perform and retain various job-related training

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.

* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.

* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.

* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.

* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.

* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the UK. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

Joining IPS means being part of a team revolutionizing equipment and process reliability across sectors. You'll learn from industry experts, grow professionally, and be part of a company built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement
• Medical, Dental, and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is an equal opportunity employer. Employment contingent upon background and driving record checks, and successful completion of a pre-employment drug screen. We are committed to a safe, drug-free workplace.