Customer Service Coordinator

Baptist Memorial Health Care; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Billing/Front Desk Associate to support patient interactions and billing processes in a hospital setting.

The role includes verifying insurance, processing appointments, and reconciling payments, with overtime and callback as required. Prior billing or medical terminology knowledge is preferred to ensure accurate and timely information.

Qualifications

• Requires clear written and spoken English with high productivity and accuracy.
• Associates degree preferred or better; collegiate/medical trade completion considered.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workman’s compensation protocols for accurate billing.
• Promotes good customer service with a professional demeanor in all communications.
• Maintains knowledge of corporate policies relating to clinic operations.
• Answers telephones and directs messages to maintain workflow.
• Maintains organized records and confidentiality of information.
• Inputs demographic and medical data, collects fees, and assists with financial counseling.
• Completes duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Medical terminology

Windows applications

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.


• Performs daily and monthly close out procedures for internal controls and cash balancing.


• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.


• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.


• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.


• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.


• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.


• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.


• Carries out all other duties assigned by the Clinic Manager in a timely manner.


• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None