Client Success & Service Coordinator

Belcan; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Belcan is seeking a detail-oriented Customer Accounts professional in Irvine, CA to manage moderately complex accounts and maintain strong customer relationships. The role involves reviewing service and maintenance terms, processing quotations, coordinating with internal functions, and ensuring timely deliveries and invoicing.

Candidates should be organized, proactive, and proficient with Microsoft Word and Excel.

Qualifications

• Manages customer accounts and reviews service/spare product requirements.
• Maintains customer relationships and responds to service issues.
• Prepares correspondence and maintains confidentiality.
• Responds to quotations and coordinates with price estimating.
• Collaborates with quality, shipping/receiving, accounting, planning and shop personnel on customer issues.

Responsibilities

• Reviews service/maintenance requirements against purchase orders or maintenance agreements.
• Maintains regular communication with assigned accounts and responds to inquiries.
• Gathers and submits customer requests; handles confidential information appropriately.
• Coordinates with pricing for quotes; explains quotations and answers questions.
• Monitors delivery status and provides updates to customers.
• Supports invoicing processes and coordinates with Accounts Receivable.
• Investigates and resolves complaints or claims; may offer discounts within authorized limits.

Skills

Organized

Time management

Fast learner

Initiative

Strong communication

Tools

Microsoft Word

Microsoft Excel

Job description

Belcan is seeking a detail-oriented Customer Accounts professional in Irvine, CA to manage moderately complex accounts and maintain strong customer relationships. The role involves reviewing service and maintenance terms, processing quotations, coordinating with internal functions, and ensuring timely deliveries and invoicing.

Candidates should be organized, proactive, and proficient with Microsoft Word and Excel.