Coordinator-Customer Service

Baptist Memorial Health Care; Meridian (MS); On-site; USD 28,000 - 40,000; Full time

Job summary

Baptist Memorial Health Care in Meridian, MS seeks a Billing Clerk to support patient billing, insurance verification, and collections. You will input demographic and medical data accurately and communicate with carriers to ensure timely reimbursement.

Responsibilities include daily close procedures, cash balancing, handling co-pays and payments, and maintaining confidentiality. The ideal candidate has at least an Associates Degree and 1 year of billing experience, with strong English

Qualifications

• 1 year of insurance billing or medical collection experience.
• Associate degree or medical trade school preferred.
• Strong written and verbal English skills.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily/monthly close out procedures for cash balancing.
• Maintains knowledge of co-pays, deductibles and workers' compensation protocols.
• Promotes professional customer service in all interactions.
• Follows clinic policies and maintains confidentiality of records.
• Answers phones and directs messages to maintain workflow.
• Inputs accurate demographic and medical data and assists with financial counseling.
• Completes other duties as assigned by the Clinic Manager.
• Achieves assigned goals.

Skills

Typing 30 wpm

10-key data entry

Customer relations

Medical terminology

Windows familiarity

Education

Associate's Degree

Tools

Windows OS

Job description

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

• One year’s current experience with insurance billing and/or medical collection and medical terminology.

Education

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
• Collegiate or medical trade completion. Associates Degree.

Special Skills

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
• Proficient with 10-key.

Licensure

• None