Customer Service Coordinator

Randstad USA; Fremont Township (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision,

401K plan

Job summary

Randstad USA in Fremont, MI is seeking a dedicated Customer Service Coordinator to support a premier global nutrition leader. You will connect consumers, healthcare professionals, and innovators to shape impactful nutritional solutions, coordinating educational outreach and sampling programs.

The role offers first-shift hours (8 AM–5 PM) on-site in Fremont, with a strong emphasis on empathetic customer service and cross-functional collaboration within our recruitment team.

Qualifications

• High school diploma or GED; customer service certifications or post-secondary coursework welcome
• 1+ years of proven customer service skills with clear, engaging written and verbal communication
• Demonstrated computer systems proficiency and resourceful problem-solving abilities
• Collaborative, empathetic mindset dedicated to exceptional service

Responsibilities

• Recruit pediatricians, dietitians, and clinics via phone, email, and digital channels to recruit HCPs into educational programs and sampling initiatives.
• Coordinate sample distribution and starter kits, tracking reorder requests and utilization to support ongoing clinical care pathways.
• Champion actionable insights: conduct consumer and HCP surveys to uncover unmet needs, translating real-world feedback into recommendations that drive product innovation.
• Deliver omnichannel support: assist consumers and medical providers across chat, SMS, phone, and email with empathy, professionalism, and high accuracy.

Skills

Customer service experience

Written communication

Verbal communication

Problem solving

Empathy and collaboration

Education

High School diploma

Job description

Customer Service Coordinator – Healthcare & Nutrition | Fremont, MI Make a meaningful impact at the intersection of customer care and health. Partner with our dedicated recruitment team to step into an essential role supporting a premier global nutrition leader. As a Customer Service Coordinator, you will serve as a vital link connecting consumers, healthcare professionals (HCPs), and innovators to help shape impactful nutritional solutions.

What You Will Achieve

• Drive Professional Outreach: Connect with pediatricians, dietitians, and clinics via phone, email, and digital channels to recruit HCPs into educational programs and sampling initiatives.
• Coordinate Fulfillment: Manage sample distribution and patient starter kits, tracking reorder requests and utilization to support ongoing clinical care pathways.
• Champion Actionable Insights: Conduct consumer and HCP surveys to uncover unmet needs, translating real-world feedback into recommendations that drive product innovation.
• Deliver Omnichannel Support: Assist consumers and medical providers across chat, SMS, phone, and email with empathy, professionalism, and high accuracy.

What You Bring

• High school diploma or GED (customer service certifications or post-secondary coursework are a welcome plus).
• 1 +years of proven customer service skills with clear, engaging written and verbal communication.
• Demonstrated computer systems proficiency and resourceful problem-solving abilities.
• A collaborative, empathetic mindset dedicated to exceptional service.

salary: $15 - $15.8 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Benefits

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School