Customer Service Coordinator

Friedman Management Company; Farmington Hills (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Friedman Real Estate is seeking a professional Customer Service Coordinator to support its commercial property management service team in Farmington Hills, MI. You will be the primary contact for tenants, vendors, maintenance personnel, and internal stakeholders, coordinating service requests and documenting activities.

The role emphasizes accuracy, organization, and courteous service. You will manage work orders in our systems, communicate status updates, and help schedule maintenance while

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of two (2) years of customer service, administrative support, reception, hospitality, retail, call center, food service, or related experience required.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated ability to provide professional and courteous customer service.
• Experience with real estate, facilities management, or property management software is preferred but not required.

Responsibilities

• Coordinate and assist with maintenance and service requests for tenants occupying commercial properties.
• Enter, update, monitor, and track work orders within company property management systems and databases.
• Receive and respond to incoming telephone calls, emails, and service inquiries from tenants, vendors, maintenance personnel, and property management staff.
• Provide accurate and timely communication regarding the status of service requests and maintenance activities.
• Monitor open service requests and conduct follow-up communications as necessary.
• Assist with scheduling, coordination, and organization of maintenance-related activities.
• Maintain accurate records, files, and documentation related to tenant requests and vendor services.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Real estate software

Job description

Job Details

• Job Location: Corporate Office - Farmington Hills - Farmington Hills, MI 48331
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Any
• Job Category: Admin - Clerical

Position Summary

Friedman Real Estate is seeking a professional, customer-focused, and detail-oriented Customer Service Coordinator to support the day-to-day operations of its commercial property management service team. The Customer Service Coordinator serves as a primary point of contact for tenants, vendors, maintenance personnel, and internal stakeholders, coordinating service requests, documenting activities, and assisting with administrative functions. This position is designed for individuals seeking to build a career in commercial property management and customer service within a team-oriented environment.

Essential Duties and Responsibilities

• Coordinate and assist with maintenance and service requests for tenants occupying commercial properties.
• Enter, update, monitor, and track work orders within company property management systems and databases.
• Receive and respond to incoming telephone calls, emails, and service inquiries from tenants, vendors, maintenance personnel, and property management staff.
• Provide accurate and timely communication regarding the status of service requests and maintenance activities.
• Monitor open service requests and conduct follow-up communications as necessary.
• Assist with scheduling, coordination, and organization of maintenance-related activities.
• Maintain accurate records, files, and documentation related to tenant requests and vendor services.
• Perform additional duties and special projects as assigned.

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of two (2) years of customer service, administrative support, reception, hospitality, retail, call center, food service, or related experience required.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated ability to provide professional and courteous customer service.
• Experience with real estate, facilities management, or property management software is preferred but not required.

Equal Employment Opportunity

Friedman Real Estate is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, family responsibility, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, veteran status, genetic information, disability, or any other status protected under applicable federal, state, or local law.