Customer Service Coordinator

Dawson; Columbus (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Newsletter Jobs in Columbus, Ohio is seeking a Customer Service Coordinator to support member outreach, manage dues communications, and provide administrative support for the Public Policy Offices. This onsite role focuses on efficient data entry, event registrations, and membership reporting.

The position emphasizes strong problem-solving, attention to detail, and proficiency with MS Office and video conferencing tools, with hours Monday–Friday, 8:30am–5:00pm, and a salary range of

Qualifications

• Strong problem-solving abilities with a proactive approach.
• Commitment to delivering high-quality customer service.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with video conferencing platforms (GoTo Webinar, Zoom, Teams, Webex).
• Highly detail-oriented with strong organizational skills.
• Consistently meets deadlines and delivers work on schedule.
• Actively seeks feedback to improve customer satisfaction.

Responsibilities

• Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction.
• Communicate exclusively with current members regarding their dues.
• Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally.
• Escalate situations where a company is unable to pay.
• Provide administrative support, including data entry, copying documents, and other general office tasks.
• Assist with data entry, including event registrations and annual conferences.
• Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates.
• Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases.

Skills

Problem-solving

Customer service

MS Office

Video conferencing

Attention to detail

Deadline-driven

Feedback-oriented

Tools

Microsoft Office Suite

GoTo Webinar

Zoom

Microsoft Teams

Webex

Job description

Customer Service Coordinator (Director, Financial and Administrative Services)

Public Policy Offices

$60,000-$65,000 per year

Monday-Friday, 8:30am-5:00pm

Columbus, Ohio (onsite)

Permanent Opportunity

What You’ll Do:

• Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction
• Communicate exclusively with current members regarding their dues
• Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally
• Escalate situations where a company is unable to pay
• Provide administrative support, including data entry, copying documents, and other general office tasks
• Assist with data entry, including event registrations and annual conferences
• Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates
• Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases

What We’re Looking For:

• Strong problem-solving abilities with a proactive approach
• Demonstrated commitment to delivering high-quality customer service
• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel
• Familiarity with video conferencing platforms such as GoTo Webinar, Zoom, Microsoft Teams, and Webex
• Highly detail-oriented with strong organizational and accuracy skills
• Consistently meets deadlines and delivers work on schedule
• Actively seeks and incorporates internal customer feedback to improve satisfaction