Customer Service Coordinator

WNS; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading global services company based in Austin, Texas, is looking for a General Manager - HR to oversee the logistics and customer service operations. The role requires handling dangerous cargo certifications, coordinating deliveries, and providing customer support. Candidates should have experience in logistics and knowledge of relevant regulations. This is a full-time position offering an opportunity to lead a dynamic team in the transportation and logistics sector.

Qualifications

• Experience in handling dangerous cargo certifications and complex logistics processes is essential.
• Knowledge of U.S. Coast Guard, Customs, and USDA regulations is a must.

Responsibilities

• Obtain necessary cargo permits and prepare documents for drivers.
• Coordinate delivery of cargo with various stakeholders.
• Handle customer service inquiries and provide relevant information.

Job description

General Manager - HR @ WNS Global Services

Responsibilities

Inbound

• Obtain dangerous cargo certificates and Port permits from Line or Agency. Prepare the required documents for the driver.
• Work with U.S. Coast Guard when inspections or hazardous documents are requested.
• Coordinate the delivery of break bulk cargo with Line or Agency, trucking companies and related departments.
• Coordinate various inspections and surveys to be conducted on dock and follow up to ensure that the job is complete, and all parties notified.
• Report discrepancies on hold tags to Line, Agency and government agencies (U.S. Customs and/or U.S.D.A.).
• Prepare daily collection report and surrender all payments to Accounting Department. Mail receipts to the proper party.
• Submit requests and assemble manifest to Port for storage and/or assembly time.
• Re-rate and report demurrage and storage reports to Port.
• Prepare inbound collection recap reports for demurrage invoice to Lines.
• Send aging reports to clients for containers that are on-dock past the free time.

Export

• Monitor and verify dangerous bookings and their required documents. Obtain necessary corrections, additions, approvals, and proper identification of shipments prior to arrival on terminal.
• Coordinate break bulk shipments, reefer temperature discrepancies, damaged loads requiring repair or date the export loads moving off dock and loads arriving on dock via rail, identify and alert Marine personnel of any એલ special stow requirements.
• Assist the Line personnel in arranging various inspections, fumigation, or surveys to be conducted on dock, and follow up to ensure the job is complete and all parties notified.
• Relay to the Line any problems which prevent drivers from delivering loads. Ensure that the correct information is obtained prior to the trucker arriving at the facility and follow up until the problem is resolved.
• Work with U.S. Coast Guard, Customs, or USDA when inspections or hazardous documents are requested. Coordinate with yard operations and Line for off-dock sprewing and seal changes.
• Record and file any unusual or important incidents or changes.
• Rotate on-call for weekend gates.

Customer Service Calls

• Instruct customers on how to use TraPac website and VRU automated system.
• Advise last free day information.
• Quote demurrage charges and rates.
• Explain hold status and advise inspection schedule.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Transportation, Logistics, Supply Chain and Storage and Truck Transportation

Referrals increase your chances of interviewing at WNS by 2x.