Warehouse Transportation Coordinator

Expeditors; Peabody (MA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid Vacation

Holiday/Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training & Development Program

Growth opportunities

Employee Referral Bonus

Job summary

Expeditors is seeking a Customer, Escalation and Warehouse Coordinator to support Transcon, Exports, Distribution, GNS, and Cartage teams. The role involves monitoring communications, investigating escalations, and coordinating freight movements with internal and external partners.

You will maintain records, assist leadership, and help drive process improvements while operating in a fast-paced warehouse environment. Strong English skills and MS Office experience are required.

Qualifications

• Must be 18+ and legally authorized to work in the United States.
• Proficient with MS Office (Outlook/Word/Excel/PowerPoint).
• Experience in warehouse or distribution operations preferred.
• Excellent written, verbal, and interpersonal skills.
• Ability to learn warehouse and transportation management systems.
• Able to work overtime as needed.

Responsibilities

• Serve as the main warehouse contact for multiple teams and escalations.
• Monitor shared inboxes and workboards; provide updates to teams and customers.
• Coordinate freight movements, paperwork and required docs.
• Escalate safety, security or compliance concerns to management.
• Maintain organized electronic and physical files for audits.
• Support process improvement and special projects for leadership.

Skills

Fluent in English

Analytical skills

Multitask and prioritize

Strong organizational skills

Education

High School Degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Customer, Escalation and Warehouse Coordination

• Serve as the main warehouse point of contact for Transcon, Exports, Distribution, GNS and Cartage teams.
• Monitor shared inboxes, workboards and other operational communication channels throughout the day.
• Acknowledge, investigate, coordinate and follow through on escalations involving inbound freight, outbound freight, customer requests, damages, holds, returns, shortages and service exceptions.
• Provide accurate and timely updates to internal teams, customers, service providers and warehouse leadership.
• Coordinate information between the dispatch office, warehouse employees, product teams and leadership to support timely freight movement.
• Assign or communicate warehouse tasks and required paperwork to the appropriate warehouse staff.
• Escalate urgent, unresolved, safety, security or compliance concerns to management, when necessary.
• Maintain organized electronic and physical files so operational documentation remains complete and audit ready.
• Monitor reports and recurring issues, identify follow-up needs and support process improvement.
• Perform accurate and timely data entry in applicable operational systems.
• Assist warehouse leadership with special projects, audit preparation, reporting and other duties as assigned.
  

Exports Responsibilities

• Act as the escalation point of contact for the dispatch office when a new truck is docked at a warehouse door.
• Coordinate outbound requests, returns, freight moving to third parties, hot shipment requests and screening needs.
• Follow up on emails related to receiving and screening cargo.
• Complete spot checklists with photographs in e.doc, confirming the correct destination, address and initial labels.
• Scan and maintain completed spot checklists.
• Provide truck departure updates using the daily line-up.
• Coordinate Logan transfer truck communication and KALE airline appointment bookings for transfer freight.
• Maintain ULD counts and distribute required updates.
• Send IL build updates three times per week on Monday, Thursday and Friday.
• Maintain inventory reports, spot-check records and on-hand freight reporting.
• Respond to GNS requests regarding warehouse staging locations.
• Track airline departures through close of business and follow up on exceptions to confirm freight departed timely.
• Maintain Export documentation, including seal logs and supporting records.
  
• Complete the designated 06:00-07:00 Transcon administrative and reporting activities.
• Maintain Transcon return reports and related exception records.
• Complete inbound and outbound dock checks.
• Maintain damaged, hold and return inventory reports.
• Coordinate customer scan requests.
• Process shipment requests, including carrier assignments and supporting paperwork.
• Respond to and coordinate hot shipment escalations.
  

GNS & Cartage Responsibilities

• Print and organize dedicated cartage delivery orders.
• Scan dedicated cartage proof of delivery documents from the prior day.
• Process inbound GNS trucks in TWMS.
• Review inbound GNS truck load quality and update GNS arrival times.
• Send load-quality photographs to the JFK team when required.
• Communicate appointments or hold delivery orders to TCS Inbound.
• File GNS exceptions and supporting documentation.
  

Distribution Responsibilities

• Support Distribution with inventory reporting, order or shipment inquiries, and inbound and outbound warehouse escalations.
• Maintain accurate inventory records and assist with research involving damages, holds, returns, shortages or discrepancies.
• Coordinate with warehouse staff and Distribution teams to confirm status, location and next steps for freight.
• Organize and file Distribution reports and supporting documents.
• Communicate service impacts and unresolved inventory or shipment exceptions to the appropriate stakeholders.

Physical Demands

• Use standard office equipment, including a computer, keyboard, mouse, phone and copy/scan equipment.
• Work primarily at a computer workstation located within the warehouse.
• Access warehouse areas to visually verify freight, documentation, staging locations, labels or shipment status as needed.
• Comply with all required warehouse safety and personal protective equipment requirements.

Qualifications

• High School Degree or equivalent required
• Passed background check
• Must be 18 years of age or older
• Must be legally authorized to work in the United States and not require future employment visa sponsorship
• Good computer skills, including Microsoft Outlook, Word, Excel and familiarity with PowerPoint
• Ability to learn and use warehouse and transportation management systems
• Fluent in English, both written and verbal
• Excellent written, verbal and interpersonal communication skills
• Ability to multitask and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational, filing, follow-up and recordkeeping skills
• Analytical with strong attention to detail and problem-solving ability
• Ability to work independently and in a collaborative team environment
• Ability to communicate professionally with customers, service providers, office teams and warehouse employees
• Comfortable working in an active warehouse environment while performing primarily computer-based responsibilities
• Must have the ability to work overtime in support of department needs
• Global logistics, warehouse, transportation or distribution experience preferred

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range $28.00- $34.00 per hour, based on experience