Dispatcher / Operations Agent

Courier Network Inc.; Phoenix, Tempe (AZ, AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k plan

Bonus package

Job summary

Courier Network Inc. is seeking a Dispatcher / Operations Agent in Phoenix/Tempe, AZ to manage Expedited and NFO shipments, coordinate pickups, transfers, and ensure compliant documentation.

You will schedule drivers, communicate with drivers and agents, monitor shipments, resolve delays with urgency, and build strong relationships with customers and partners.

Qualifications

• High school diploma or equivalent required.
• College graduate and/or high school diploma with Air Export experience highly desired.
• Prior experience in logistics/freight forwarding preferred.
• Basic to intermediate experience using Windows and Microsoft Office applications required.
• Must have excellent customer service skills and the ability to handle diverse requests.
• Strong organizational and time management skills required.
• Must have valid driver’s license and clean driving record.
• Ability to read, analyze and interpret requests; write clearly and concisely.

Responsibilities

• Schedule and dispatch drivers according to schedules, requests, or urgent needs.
• Relay status and messages to drivers, Routing Team, supervisors, and managers.
• Communicate with drivers and location agents regarding shipment status and processes.
• Monitor shipments through to completion and keep supervisors informed of details.
• Resolve shipment problems with urgency in coordination with supervisors.
• Ensure accuracy and completeness of all documentation.
• Build relationships with customers, offices, and agents.
• Review SOPs to ensure TSA and quality standards compliance.
• Pick up or deliver time-sensitive freight between client and airport.
• Handle special shipments (perishables) and oversee special accounts as needed.
• Be available for evening, overnight, weekend, and holiday shifts.

Skills

Customer service

Organizational skills

Time management

Communication

Problem solving

Education

High school diploma or equivalent

College degree preferred

Air Export experience

Tools

Windows

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher / Operations Agent

Full Time Phoenix, AZ, Tempe, AZ, US

3 days ago Requisition ID: 1126

Position Summary
The Dispatcher / Operations Agent facilitates Expedited and Next Flight Out (NFO) shipments via air and domestic transport. The Dispatcher / Operations Agent is responsible for receiving shipping instructions and following customer-specific guidelines in the preparation and transmission of export, import, and domestic transactions. This includes arranging local pickup, local drop-off, airline transfers, and airport-to-airport transfers.

Essential Duties and Responsibilities during all phases of the shipping process.

• Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests, and/or immediate needs.

• Relaying relevant information such as status or other messages to and from drivers, Routing Team, supervisors, and/or managers

• Communicate with drivers and origin and destination location agents regarding shipment status, special handling, and delivery processes.

• Monitor and manage shipments through completion. Keep supervisors apprised of the export/import/and domestic details of transactions in accordance with SOP’s.

• In conjunction with supervisors, resolve shipment problems, matters, and delays with a high sense of urgency.

• Ensure accuracy and completeness of all documentation.

• Build relationships with local customers, offices, overseas and domestic agents, and service providers.

• Review standard operating procedures to ensure compliance with TSA and Ace Quality Assurance Standards.

• Pick up or delivery of time sensitive freight and/or equipment between client location and airport.

• May be responsible for special shipments involving perishables (medicines and samples) and/or oversee special accounts.

• Must be available to work evening or overnight, weekend, and holiday shifts.

Education and Experience

• High school diploma or equivalent required.

• A college graduate and/or High school diploma with an Equivalent combination of Air Export experience highly desired.

• Prior work experience in the logistics/freight forwarding industry is preferred.

• Basic to intermediate experience using Windows operating system and Microsoft software applications is required

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.

• Must have strong organizational and time management skills.

• Must have valid driver’s license and clean driving record.

• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails, and other written documentation clearly and concisely. Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.

The above statements are intended to describe the general nature of the work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Core Competencies and Values

• Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Available Shifts:

• Preference to those able to work any shifts including weekends, holidays, and overtime

Benefits CNW offers a generous Employee Benefits Package including:

• Competitive Salary
• Medical, dental, and vision benefits
• 401k plan
• Bonus package

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status, or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

CNW complies with all federal, state and local employment laws, including the California Fair Employment and Housing Act (FEHA) and the Age Discrimination in Employment Act (ADEA). We do not discriminate on the basis of age, and any age-related information requested after a conditional offer is made will be used solely for lawful purposes such as verifying driving eligibility or insurance compliance.