Customer Service Coordinator

Paycom - ATS; Aiken, Franklin (SC, TN); On-site; USD 45,000 - 55,000; Full time

Job summary

Titan International in Aiken, SC is seeking a Customer Service Coordinator to deliver high-quality support through order processing, inquiry resolution and proactive communication. You will partner with Sales and internal teams to meet customer requirements and ensure timely delivery.

Responsibilities include managing orders, updates and fulfillment tracking, handling returns and warranty claims, and maintaining accurate customer records.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of customer service experience strongly preferred.
• Must be able to work Monday - Friday, 9am - 6pm CST.

Responsibilities

• Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution.
• Manage order entry, updates, back orders, pricing, and fulfillment tracking.
• Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met.
• Address customer requests, including product inquiries, returns, credit requests, and complaints.
• Process quality and warranty claims and ensure timely resolution.
• Maintain accurate records of customer interactions and account activity.
• Support transportation and logistics coordination to optimize service and costs.
• Balance multiple priorities across phone and email while meeting service and productivity goals.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Job description

Job Details: Job Location: Aiken SC - Aiken, SC 29805, Position Type: Full Time, Education Level: High School Diploma or Equivalent, Salary Range: $45,000.00 - $55,000.00 Salary, Travel Percentage: None, Job Category: Customer Service, Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success.

We’re seeking a Customer Service Coordinator to join our team. This role serves as a key point of contact for customers, providing high-quality support through order processing, inquiry resolution, and proactive communication. You will ensure seamless customer experience while supporting transportation operations and contributing to both cost efficiency and customer satisfaction.

What you will be doing:

• Serve as the primary point of contact for customers, handling inquiries, orders, and issue resolution.
• Manage order entry, updates, back orders, pricing, and fulfillment tracking.
• Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met.
• Address customer requests, including product inquiries, returns, credit requests, and complaints.
• Process quality and warranty claims and ensure timely resolution.
• Maintain accurate records of customer interactions and account activity.
• Support transportation and logistics coordination to optimize service and costs.
• Balance multiple priorities across phone and email while meeting service and productivity goals.
• Other duties as assigned.

Qualifications: What We’re Looking For:

• Must be able to work Monday - Friday, 9am - 6pm CST.
• High school diploma or GED required; Associate degree preferred.
• Minimum of 1 year of customer service experience strongly preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Professional, solutions-focused approach to problem solving.
• Team-oriented with the ability to collaborate across all levels of the organization.

What’s in it for you?

• Competitive compensation package
• Full Benefits – Medical, Dental, Vision, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to get in with an industry leading organization
• Team-oriented culture