Customer Support Coordinator

Titan America; Deerfield Beach (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Titan America, located in Deerfield Beach, Florida, is hiring a Customer Support Coordinator. This role requires 2-3 years of administrative experience, an Associates or Bachelor’s degree preferred, and strong skills in customer service and communication. Responsibilities include managing customer accounts, resolving billing issues, and using software like SAP. Candidates must be proactive and able to work well under pressure. Titan America values diversity and encourages all qualified applicants to apply.

Qualifications

• 2-3 years administrative experience with a preference for higher education.
• Experience in customer service or accounting in a sales environment.
• Strong computer skills, especially with Microsoft Office applications.

Responsibilities

• Communicate with customers and support the sales team.
• Manage customer accounts and resolve billing issues.
• Utilize software for scheduling and reporting tasks.

Skills

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Time Management

Organizational Skills

Education

2-3 years administrative experience

Associates Degree/Bachelor’s Degree preferred

Tools

SAP

Microsoft Office

Excel

Word

PowerPoint

Job description

Overview

Customer Support Coordinator

TITAN AMERICA, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a CUSTOMER SUPPORT COORDINATOR for the HUB at teamTITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non‑exempt position report to the Director, of Customer Financial Operations. The CUSTOMER SUPPORT COORDINATOR will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few.

Responsibilities

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use of SAP, JWS, and Systech software
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
• Copy, file, search archives and retrieve tickets for assigned accounts

Qualifications

• 2‑3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
• Strong Customer Service or accounting related experience preferably in a Sales environment
• Analytical and communication skills to deliver best results
• Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
• A good listener, ability to solve problems with minimal supervision
• High energy and proactive when a customer needs assistance, often delivering more than what was required
• Strong team concept skills required
• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
• Ability to prioritize work projects
• Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affi­rmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.