Customer Service Consultant

Safford Mazda Fairfax; Fairfax (VA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with commission

Flexible schedules

Paid time off

Health and dental benefits

401(k)

Paid training

Employee discounts

Team lunches

Job summary

Safford Mazda Fairfax in Fairfax, VA is seeking a Service Consultant to greet customers, confirm service needs, and coordinate with technicians to ensure smooth, timely service. No automotive experience is required as comprehensive training is provided; a positive attitude and strong communication are essential.

Join a team that values work-life balance, provides paid training, and offers opportunities for growth within a multi-franchise auto group.

Qualifications

• Hospitality or retail background welcomed.
• No automotive experience required; training provided.
• Must have positive attitude and strong communication skills.

Responsibilities

• Greet customers with a warm, professional attitude and check them in for service appointments.
• Discuss and confirm requested services with clear, helpful communication.
• Monitor vehicle progress, provide updates, and ensure customer satisfaction.
• Collaborate with technicians to deliver excellent service.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Hospitality experience

Job description

Join Our Team as a Service Consultant atSafford Mazda Fairfax!

Due to a significant increase in customer volume, ourService Department is growing, and we’re seeking two additional Automotive Service Consultants!

No prior automotive experience? No problem!

We’ve successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we’ll provide the training you need to thrive! At Safford Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you!

Why Join Us?

AtSafford Mazda Fairfax, we:

• Value work-life balance, ensuring you have time for what matters most.
• Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way.
• Offer opportunities to advance in your career while being part of a multi-franchise auto group.

What You’ll Do:

As a Service Consultant, you’ll:

• Greet customers with a warm, professional attitude and check them in for service appointments.
• Discuss and confirm requested services, providing clear and helpful communication.
• Monitor vehicle progress, follow up with updates, and ensure customer satisfaction.
• Collaborate with a full team of qualified technicians who support you in delivering excellent service.

What We Offer:

• Competitive pay plans with commission and guaranteed income.
• Flexible work schedules to accommodate personal needs.
• Paid time off, vacation, and holidays.
• Health and wellness benefits including medical, dental, and 401(k) plans.
• Paid training, growth opportunities, and mentoring.
• Discounts on vehicle purchases, products, and services.
• Team lunches every Saturday and a supportive, family-oriented culture.

Who We’re Looking For:

• Individuals who value customer satisfaction and have a desire to make a positive impact.
• Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving.
• Women and men with hospitality or retail experience who are ready to transition into a growing field.
• Those looking for a long-term career with a supportive and dynamic team.

Why This Role Could Be Perfect for You:

Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers’ lives.

We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.