Customer Experience Specialist

Mazda-of-New-Rochell; City of New Rochelle (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Vacation & Sick Time

Employee discounts

Job summary

Mazda of New Rochelle is seeking a Customer Experience Specialist to greet customers, answer questions, and guide them through the vehicle shopping process in a fast-paced dealership setting.

You will support the sales and customer experience teams with follow-up and communication, build relationships, and help ensure a positive customer journey with a focus on satisfaction and retention.

Qualifications

• Previous customer-facing experience preferred but not required.
• Strong communication and relationship-building abilities.
• Comfort using CRM systems and scheduling tools.

Responsibilities

• Greet customers and create a positive dealership experience.
• Assist guests through the vehicle shopping process.
• Build relationships with customers through follow-up.
• Answer questions and provide information about vehicles and services.
• Coordinate with team to ensure smooth customer experience.
• Maintain professionalism in a fast-paced environment.

Skills

Customer-focused

Excellent communication

Team-oriented

Multitasking

Positive attitude

Tools

CRM systems

Scheduling tools

Job description

Customer Experience Specialist

$50,000 - $80,000 Annually | Full-time Position

Mazda of New Rochelle is hiring now for a Customer Experience Specialist to help create a welcoming, professional, and enjoyable experience for our customers throughout our dealership.
In this role, you will greet and assist customers, answer questions, help guide them through the vehicle shopping process, and support the sales and customer experience teams with follow-up and communication. This is a people-focused position ideal for someone who enjoys building relationships, staying organized, and working in a fast-paced team environment.
Whether you come from hospitality, retail, restaurants, fitness, bartending, customer service, or another customer-facing background, we provide the training and support needed to help you succeed.

We Offer:

• $50,000 - $80,000 annual income potential (salary + bonuses)
• Fun, high-energy workplace culture
• Leadership that listens and encourages development
• A new, modern facility with strong customer traffic
• A brand known for quality, innovation & driver satisfaction
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Employee discounts on products, services & vehicles
• A workplace where your contributions truly matter
• Long-term job security & advancement opportunities!

What You'll Do:

• Welcome customers and create a positive dealership experience
• Assist guests throughout the vehicle shopping process
• Build relationships with customers through strong communication and follow-up
• Answer questions and provide information about vehicles and dealership services
• Coordinate with team members to ensure a smooth customer experience
• Maintain professionalism in a fast-paced environment
• Help contribute to dealership customer satisfaction goals

What We're Looking For:

• Previous customer-facing experience preferred but not required
• Previous customer service, hospitality, retail, restaurant, fitness, or sales experience is a plus
• Customer-focused personality with a drive to succeed
• Positive attitude and strong communication skills
• Team-oriented mindset with high energy
• Ability to multitask in a fast-paced environment
• Comfort using computers, CRM systems, and scheduling tools
• Reliable, punctual, and team-oriented work ethic
• High attention to detail and follow-through

We are an Equal Opportunity Employer

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.