Customer Service/Collection Agent - HVC 11.30.2026 CF

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Commission

3 weeks paid training

Job summary

The CBE Group, Inc. in Cedar Falls, IA is seeking a Customer Service/Collections Agent to support clients in resolving accounts with ethical, legal, and timely practices.

This in-office role offers a 40-hour week with a flexible four-day schedule and rotating shift options. You will receive three weeks of paid training, opportunities for advancement, and the chance to earn commissions in addition to base pay.

Qualifications

• At least 18 years of age.
• High School Diploma or GED.
• 9+ months of work history; customer service experience preferred.
• Computer and typing skills required.
• Excellent attendance.
• Self-starter with great attention to detail.
• Customer service mindset.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle multiple tasks simultaneously.
• Strong work ethic.
• A competitive spirit and unrelenting drive to be the best.
• Ability to learn new information and integrate processes.
• Meet schedule adherence and compliance expectations.
• Meet productivity and call quality standards as set by the company.
• Problem solving skills & ability to recommend solutions.

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, professional, timely, and transparent manner.
• Succeed in a fast-paced, dynamic, customer service and deadline-oriented environment.
• Meet productivity and call quality standards as set by the company.
• Learn and follow company processes and contribute to team goals.

Skills

Communication

Persuasion

Negotiation

Typing

Computer skills

Multitasking

Attention to detail

Customer service mindset

Strong work ethic

Education

High school diploma or GED

Job description

You could start as a Customer Service/Collections Agent as soon as Monday, November 30th, 2026. FLEXIBLE SCHEDULES AVAILABLE: Full-time Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM In-Office Environment, Competitive Pay, Benefits AND you can earn Commission! CBE provides 3 weeks paid training and supports you every step of the way! Strong Belief in Promote from Within (Your New Career is up to you)

Purpose of the Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Additional Information

Training: CBE provides 3 weeks of paid training, no call center experience necessary! Day shift available for full-time work

Compensation

Compensation: $14.00 - $15.00 + per hour plus commissions. This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws.

Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

#CF1 CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts. With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.