Customer Service/Collection Agent - HVC 11.30.2026 CF

CBE Companies; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Commission

Paid training

Job summary

CBE Companies is hiring a Customer Service/Collections Agent in Cedar Falls, IA. The role focuses on ethically resolving customer accounts in a fast-paced, call-centered environment. Training is provided, with a base hourly wage plus commissions and opportunities to exceed with performance goals.

Day-to-day duties include handling multiple tasks, maintaining excellent attendance, and adhering to schedule and quality standards while delivering professional customer service.

Qualifications

• 18+ years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• Competitive spirit and drive to be the best
• Ability to learn new information and integrate processes
• Meet productivity and call quality standards

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, professional, timely and transparent manner
• Succeed in a fast-paced, deadline-oriented environment
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solve and recommend solutions

Job description

Job Description

Now is the time to take THE NEXT STEP and come to CBE for a career.

You could start as a Customer Service/Collections Agent as soon as Monday, November 30th, 2026.

FLEXIBLE SCHEDULES AVAILABLE: Full-time

Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM

In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!

CBE provides 3 weeks paid training and supports you every step of the way!

Strong Belief in Promote from Within (Your New Career is up to you)

Purpose of the Position:

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Additional Information:

• Training: CBE provides 3 weeks of paid training, no call center experience necessary!
• Day shift available for full-time work
• Compensation: $14.00 - $15.00 + per hour plus commissions.
• This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

#CF1

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.