Customer Service Clerk

Locweld - A Stella-Jones Company; Lufkin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 medical plans to choose from

401(k) with generous company match

2 weeks paid vacation & 9 holidays

Annual bonus program opportunity

Stock purchase option

Job summary

Stella-Jones is seeking a Customer Service Clerk at our Lufkin, TX facility (also serving Montevallo, AL). The role provides order processing support, data entry, and administrative tasks for the Customer Service team to ensure timely service and accuracy.

Ideal candidates have a High School Diploma and 3–6 months of clerical experience, with strong MS Office skills, organization, and attention to detail. This is an on-site clerical position with potential for growth.

Qualifications

• High School Diploma
• 3–6 months related experience or training; clerical support experience helpful
• Clerical knowledge and accuracy with data entry and filing

Responsibilities

• Enter and review sales orders within 24 hours
• Input customer and sales data into the processing system per procedures
• File paperwork in customer folders to meet department policy
• Provide backup coverage for Account Representatives/Specialists
• Assist with special projects and reporting
• Support invoicing customers and matching records for payment
• Create and maintain desk instructions for major tasks
• Perform additional clerical tasks as needed
• Participate in the company safety program
• Perform other related duties as assigned

Skills

Microsoft Suite

Organizational skills

Attention to detail

Multitasking

Team collaboration

Education

High School Diploma

Tools

Processing system

Invoicing software

CRM software

Job description

Customer Service Clerk

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

We are seeking a Customer Service Clerk to join the team at our Lufkin, Texas facility, or at our Montevallo, Alabama facility. This position provides order processing support to the Customer Service team while ensuring to deliver the highest level of service. Position is a clerical support role for the Customer Service team.

Principal Responsibilities

• Accurately enters and reviews sales orders within 24 hours
• Inputs customer and sales data into processing system according to company procedures
• Ensures all proper paperwork is filed in customer folders to meet department policy
• Provides backup coverage for Account Representative/Specialists
• Assists with special projects/reporting as assigned
• Supports invoicing customers, invoicing freight, and matching records for payment
• Develops and maintains detailed written desk instructions covering all major responsibilities
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks
• Participates and contributes to company safety program
• Performs other related duties as assigned

Qualifications

• Education: High School Diploma
• Experience: Three to six months related experience and/or training; previous clerical support experience
• License/Certification: N/A

Knowledge, Skills And Abilities

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally

Employee Benefits

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
  • Dental and Vision coverage
  • Life insurance and Accidental Death & Dismemberment (AD&D) policies
  • Long-Term Disability Coverage
  • Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled