Customer Service Clerk

Locweld - A Stella-Jones Company; Brierfield (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Annual bonus

401(k) with company match

Paid vacation

Holidays

Stock purchase plan

Job summary

Stella-Jones in Montevallo, Alabama is seeking a Customer Service Clerk to provide order processing support to the Customer Service team, delivering the highest level of service. The role is a clerical position that supports data entry, file management, invoicing coordination, and interdepartmental collaboration; strong Microsoft Office skills, organization, and attention to detail are essential.

Eligibility includes a high school diploma and relatedclerical experience; the company offers a

Qualifications

• High School Diploma required.
• 3–6 months related clerical experience preferred.
• Strong Microsoft Office proficiency and organizational skills required.

Responsibilities

• Accurately enters and reviews orders within 24 hours.
• Inputs customer and sales data into processing system per procedures.
• Files paperwork in customer folders to meet policy.
• Provides backup coverage for Account Representatives/Specialists.
• Supports invoicing and records matching for payment.
• Performs general administrative tasks and supports safety program.

Skills

Microsoft Office

Organizational skills

Attention to detail

Multi-tasking

Teamwork

Education

High School Diploma

Job description

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

We are seeking a Customer Service Clerk to join the team at our Montevallo, Alabama facility. This role provides order processing support to the Customer Service team while ensuring to deliver the highest level of service. Position is a clerical support role for the Customer Service team.

Principal Responsibilities

• Accurately enters and reviews sales orders within 24 hours
• Inputs customer and sales data into processing system according to company procedures
• Ensures all proper paperwork is filed in customer folders to meet department policy
• Provides backup coverage for Account Representative/Specialists
• Assists with special projects/reporting as assigned
• Supports invoicing customers, invoicing freight, and matching records for payment
• Develops and maintains detailed written desk instructions covering all major responsibilities
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks
• Participates and contributes to company safety program
• Performs other related duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

• Education: High School Diploma
• Experience: Three to six months related experience and/or training; previous clerical support experience
• License/Certification: N/A

Knowledge, Skills And Abilities

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally

#STELLAUSSE1

Employee Benefits

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
• Dental and Vision coverage
• Life insurance and Accidental Death & Dismemberment (AD&D) policies
• Long-Term Disability Coverage
• Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled