Senior Account Specialist II

Locweld - A Stella-Jones Company; Brierfield (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Essential workplace designation

Comprehensive benefits package

401(k) with company match

Paid vacation and holidays

Stock purchase opportunity

Job summary

Stella-Jones is seeking a Senior Account Specialist II to manage strategic customer accounts from Montevallo, Alabama or Lufkin, Texas. The role focuses on pre/post sales activities and delivering exceptional customer service.

Responsibilities include inventory management, advanced reporting in Power BI, and cross-functional coordination to meet contractual requirements. Occasional travel and overtime may be required to support customer relations.

Qualifications

• Associate degree or four+ years related experience.
• Five+ years customer service experience; four+ years industry knowledge.
• Inventory management knowledge.

Responsibilities

• Manage contract customer accounts $15m+ annually.
• Advanced inventory management and review.
• Lead customer/internal meetings when necessary.
• Travel 15% for customer relations or inventory counts.
• Analyze complex reports and price adjustments.

Skills

Advanced Microsoft Office

Strong organizational skills

Multi-tasking

Customer service

Communication with customers

RFP review

Decision making

Teamwork

Education

Associate degree (A.) or equivalent

Tools

Power BI

Job description

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

We are seeking a qualified Senior Account Specialist II located at our Montevallo, Alabama facility, or at our Lufkin, Texas facility. This position manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities

• Manages contract customer accounts $15m and above annually
• Advanced Inventory management and review
• Manage Advanced Consignment Inventory with 15 or more locations
• Performs target reviews for customers
• Understands supported contract and adheres to requirements
• Ability to run interpret complex analytical reports and reconcile discrepancies
• Leads customer/internal meetings when necessary
• The ability to work overtime/storm response when necessary
• Proactively puts together and understands complex price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Advanced Microsoft office Suite skills
• Complete Master Data requests as needed
• Advanced Power BI skills
• Anticipate the requirements needed to support the RSM's/Directors
• Travel as needed for customer relations or inventory counts 15%
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Ability to communicate with customers
• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

• Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge

Knowledge, Skills And Abilities

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Demonstrated ability to review RFP’s and to identify business issues
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record

#STELLAUSSE1

Employee Benefits

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
  • Dental and Vision coverage
  • Life insurance and Accidental Death & Dismemberment (AD&D) policies
  • Long-Term Disability Coverage
  • Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled