Customer Service Clerk

Stella Jones Corporation in; Lufkin (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Stella Jones Corporation in Lufkin, Texas, is seeking a Customer Service Clerk to join our Finance team. The role focuses on processing sales orders within 24 hours, data entry, and maintaining accurate customer folders.

You will provide backup coverage for Accounts Representatives, assist with reporting, and support invoicing and payment matching. Strong MS Office skills and attention to detail are essential; a high school diploma is required.

Qualifications

• High School diploma required.
• 3–6 months related clerical experience.
• Experience with sales orders and data entry preferred.

Responsibilities

• Enter and review sales orders within 24 hours.
• Input customer and sales data into processing system.
• File paperwork to meet department policy in customer folders.
• Provide backup coverage for Accounts Representatives/Specialists.
• Assist with special projects and reporting as assigned.
• Support invoicing customers, invoicing freight, and matching records for payment.
• Develop and maintain detailed desk instructions for major responsibilities.
• Perform additional clerical tasks such as mail distribution and filing.

Skills

Microsoft Office Suite

Organizational skills

Attention to detail

Team collaboration

Education

High School diploma

Job description

Customer Service Clerk (Finance)

We are seeking a Customer Service Clerk to join the team at our Lufkin, Texas facility, or at our Montevallo, Alabama facility. This position provides order processing support to the Customer Service team while ensuring to deliver the highest level of service. Position is a clerical support role for the Customer Service team.

Principal Responsibilities

• Accurately enters and reviews sales orders within 24 hours
• Inputs customer and sales data into processing system according to company procedures
• Ensures all proper paperwork is filed in customer folders to meet department policy
• Provides backup coverage for Account Representative/Specialists
• Assists with special projects/reporting as assigned
• Supports invoicing customers, invoicing freight, and matching records for payment
• Develops and maintains detailed written desk instructions covering all major responsibilities
• May perform additional clerical responsibilities including mail distribution, filing, and general administrative tasks
• Participates and contributes to company safety program
• Performs other related duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

• Education: High School diploma
• Experience: Three to six months related experience and/or training; previous clerical support experience
• License/Certification: N/A

Knowledge, Skills and Abilities

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally