Customer Service & Claims Specialist — Flexible Schedule

Jen Korus - State Farm Agent; Lino Lakes (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jen Korus - State Farm Agent in Lino Lakes, Minnesota, is seeking a Customer Service Representative to enhance customer experiences within the agency. This role is ideal for individuals who excel in customer service, as you'll be responsible for answering inquiries, assisting with policy changes, and processing claims.

Candidates should possess strong communication skills and be detail-oriented, with a preference for those having prior customer service experience. The position emphasizes internal growth opportunities for motivated individuals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks.
• Previous experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2014 after gaining experience as a State Farm team member for another agent, which gave me a strong foundation for building an office centered on relationships and trust. Our team includes three members, and we take pride in creating a welcoming, energetic environment where customers are treated like family and doing the right thing always comes first.

I attended Saint Kate’s, am married with two daughters, and live in the community I serve — which makes our work here especially meaningful. We stay actively involved in the community through local schools, quarterly outreach efforts, the Centennial Area Chamber of Commerce, and St. Jude fundraising initiatives.

Our team enjoys a flexible schedule, free snacks and drinks, monthly team lunches, team-building events, a Simple IRA, and health benefits. We’re looking for authentic, reliable team members who operate with integrity, enjoy building strong relationships, and want to be part of a close-knit office that genuinely cares about the people it serves.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jen Korus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.