Policy & Claims Support Specialist - Flexible Schedule

Derek D Spears - State Farm Agent; Hillsboro (OR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License Reimbursement

Hourly Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Join a successful insurance agency as a Customer Service Representative - State Farm Agent Team Member. You will focus on delivering exceptional client experiences by assisting with inquiries, processing claims, and providing support for policy management, while being part of a collaborative team. Opportunities for professional growth are highly encouraged for motivated candidates.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal

Detail-oriented

Multitasking

Education

Previous customer service experience

Job description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With over 19 years of experience with State Farm, I’ve built an agency focused on inclusivity, support, and strong relationships. We’re proud to be a pet-friendly office and an LGBTQIA+ welcoming workplace where people can feel comfortable being themselves.

I’m married and have two godchildren, and I value creating a positive, respectful environment both inside and outside of the office.

For our team, we offer a 401(k), health benefits, and a strong focus on work-life balance.

Our office culture is open, supportive, and people-first. We’re looking for someone who is respectful, motivated, and enjoys working with others - someone who wants to be part of a welcoming team where everyone is valued and supported.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Derek D Spears - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.