Customer Service FCL Associate

Transmaritime,-Inc.; El Paso (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Transmaritime,-Inc. in El Paso, TX is seeking a Customer Service FCL Associate to support freight operations in a fast-paced logistics environment.

The role focuses on accurate recordkeeping, processing shipments, and maintaining data across multiple systems such as VIntermodal and Imexnet. You will collaborate with load planners, billing, and warehouse teams to ensure on-time delivery and correct invoicing.

Responsibilities

• Accurate recordkeeping is essential to timely, efficient transportation of goods.
• Responsible for outgoing shipments and ensuring items are sent in the exact condition ordered.
• Keep records of destination, weight, and charges for inbound/outbound freight; verify rates.
• Record shipment data (weight, charges, space, damages) for reporting and accounting.
• Coordinate with Load Planner to arrange shipping and delivery instructions.
• Verify information and operate data entry software; prepare documents.

Tools

VIntermodal

Imexnet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service FCL Associate

Full-time Regular Administrative El Paso, El Paso, TX, US

2 days ago Requisition ID: 1375

Salary Range: $15.00 To $16.00 Hourly

Position: Customer Service FCL Associate (El Paso, Texas)
Schedule: M- F 8:00 am. to 5:00 pm
Salary: $15.00-$16.00

Job Description

Main Activities

• 1 Accurate recordkeeping is essential to the timely and effective transportation of goods, which is a major component of logistics
• 2 Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition
• 3 Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges by means of rate charts. This work is often automated and computerized. Customer Service Associates also keep a file of claims for overcharges and damage to goods in transit
• 4 Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes
• 5 Contact Load Planner to make arrangements and to issue instructions for shipping and delivery of materials
• 6 Confer and correspond with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications
• 7 Compute amounts, such as space available, and shipping, storage, and charges for delays, using calculator or rate sheets
• 8 Verify information, operate data entry software such as VIntermodal and Imexnet, and prepare documents
• 9 Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
• 10 Requesting further information for documents that are deemed incomplete
• 11 Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
• 12 Entering information into specific document formats received electronically or hand-written pages or figures contained in electronic files
• 13 Access online browser-based systems as per customer requirements and other affiliated business entities
• 14 Scan photos, blueprints and other documents for data input into document management systems such as Synergize or image database
• 15 Assist when requested to gather and arrange documentation and data for department audits
• 16 Maintain records of all outgoing and incoming shipments from and to the warehouse and or container yard utilizing VIntermodal and Imexnet
• 17 Accurately tracks and invoices chassis usage days for import and export operations
• 18 Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
• 19 Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
• 20 Oversee and expedite the order life cycle of shipments and Freight Bills to meet and exceed departmentKPI’s
• 21 Ensure shipment charges are processed through company-approved forms of payment such as CargoSprint,PayCargo, credit, and checks
• 22 Work with Payables Associates on providing relevant data and documentation for vendor costprocessing
• 23 Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers
• 24 Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
• 25 Any other task as required by the Customer Service Supervisor / Manager

Position: Customer Service FCL Associate (El Paso, Texas)
Schedule: M- F 8:00 am. to 5:00 pm
Salary: $15.00-$16.00

Job Description

Main Activities

• 1 Accurate recordkeeping is essential to the timely and effective transportation of goods, which is a major component of logistics
• 2 Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition
• 3 Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges by means of rate charts. This work is often automated and computerized. Customer Service Associates also keep a file of claims for overcharges and damage to goods in transit
• 4 Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and recordkeeping purposes
• 5 Contact Load Planner to make arrangements and to issue instructions for shipping and delivery of materials
• 6 Confer and correspond with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications
• 7 Compute amounts, such as space available, and shipping, storage, and charges for delays, using calculator or rate sheets
• 8 Verify information, operate data entry software such as VIntermodal and Imexnet, and prepare documents
• 9 Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
• 10 Requesting further information for documents that are deemed incomplete
• 11 Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
• 12 Entering information into specific document formats received electronically or hand-written pages or figures contained in electronic files
• 13 Access online browser-based systems as per customer requirements and other affiliated business entities
• 14 Scan photos, blueprints and other documents for data input into document management systems such as Synergize or image database
• 15 Assist when requested to gather and arrange documentation and data for department audits
• 16 Maintain records of all outgoing and incoming shipments from and to the warehouse and or container yard utilizing VIntermodal and Imexnet
• 17 Accurately tracks and invoices chassis usage days for import and export operations
• 18 Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
• 19 Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
• 20 Oversee and expedite the order life cycle of shipments and Freight Bills to meet and exceed departmentKPI’s
• 21 Ensure shipment charges are processed through company-approved forms of payment such as CargoSprint,PayCargo, credit, and checks
• 22 Work with Payables Associates on providing relevant data and documentation for vendor costprocessing
• 23 Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers
• 24 Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
• 25 Any other task as required by the Customer Service Supervisor / Manager

8:00 AM - 5:00 PM MST
Monday - Friday
Salary Range 15 - 16 USD
40.00 hours
Weekly Payroll