Customer Service Center Rep

Baycare; Florida; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Tuition Assistance

401K Match

Annual performance bonus

Family resources

Job summary

BayCare Health System is seeking an entry-level Customer Service Center Representative to join our remote-friendly team. This role supports physician office teams, schedules patient appointments, handles inquiries, and coordinates procedures and referrals.

The position requires Florida residency, an at least high school diploma, and a willingness to train for two weeks in Tampa and Clearwater. Benefits include medical/dental/vision, PTO, tuition assistance, 401(k) matching, and performance

Qualifications

• Must have Florida residency.
• Remote work with mandatory two-week training in Tampa and Clearwater.

Responsibilities

• Support physician office healthcare team and schedule patient appointments.
• Assist with patient inquiries and coordinate procedures, labs and referrals.
• Serve as the initial contact for BayCare Health System marketing activities and physician referrals.

Skills

Call Center

Customer Service

Healthcare

Education

High School or Equivalent

Associates Degree

Job description

Details

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: ENTRY LEVEL Customer Service Center Rep

Facility: Remote - MUST RESIDE IN THE STATE OF FLORIDA

*This position requires a MANDATORY 2 week long training based in Tampa and Clearwater* Must be able to attend.

Responsibilities:

• Responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
• Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned.

BayCare offers a competitive total reward package including:

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Assistance
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts

Education

• Required- High School or Equivalent
• Preferred - Associates Degree

Experience

• Preferred - Call Center 1 Year
• Preferred - Customer Service 1 Year
• Highly Preferred - Healthcare 1 Year

Facility: BayCare Health System

Location: Remote - MUST RESIDE IN THE STATE OF FLORIDA

Status: Full Time, Exempt: No

Shift Hours: 8:00AM - 5:00PM

Weekend Work: None

On Call: No

How often will this team member be working remotely? Always *This position requires a MANDATORY 2 week long training based in Tampa and Clearwater*

Equal Opportunity Employer Veterans/Disabled