Healthcare Call Center Manager - KNX

Cs Llc; Knoxville (TN); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player in revenue cycle management is looking for a compassionate Healthcare Call Center Manager to lead their Self Pay Customer Service Team in a remote setting. This role involves overseeing operations, driving performance, and ensuring high-quality service. You will guide a team to achieve client success and company objectives while maintaining compliance with healthcare regulations. If you're passionate about making a meaningful impact on patient financial outcomes and leading a collaborative team, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Aflac Supplemental Insurance

Company Matched Retirement

Vacation Pay

Holiday Pay

Gym Membership Reimbursement

$500 Referral Bonus Program

Qualifications

• 3-5 years in healthcare billing or financial management.
• 2+ years in a leadership role, preferably in a call center.

Responsibilities

• Lead and mentor a remote Self Pay Team.
• Set and monitor performance goals for the team.

Skills

Healthcare Billing

Leadership

Communication

Problem-Solving

HIPAA Compliance

Microsoft Office

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.

Key Responsibilities:

• Lead and mentor a remote EBO Self Pay Team
• Set and monitor goals for team, client, and individual performance
• Conduct evaluations, manage timecards, and respond to PTO requests
• Monitor KPIs and ensure 100% of monthly collection goals are met
• Manage team staffing, training, compliance, and performance improvement
• Maintain strict adherence to HIPAA and all healthcare billing regulations
• Collaborate with clients and attend meetings as needed

What You Bring:

• 3-5 years of experience in healthcare billing, collections, or financial management
• 2+ years of leadership or supervisory experience (call center setting preferred)
• High school diploma or GED required; bachelor's degree preferred
• Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent leadership, communication, and problem-solving skills

Why Join Us?

• Make a meaningful impact on patient financial outcomes
• Lead a high-performing, collaborative team
• Opportunities for growth and professional development

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Aflac Supplemental Insurance
• Company Matched Retirement
• Vacation Pay
• Holiday Pay
• AT&T Corporate Employee Cellular Discounts
• Dell Corporate Employee Computer Discounts
• Gym Membership Reimbursement
• $500 Referral Bonus Program

Ready to Lead with Purpose? Apply today and help us build a better patient financial experience at Credit Solutions!