Customer Service Cashier & Front-Store Pro

truenorth Convenience Stores; Town of Tomahawk (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

true north is seeking a Customer Service Representative (CSR) to join our Operations team in a fast-paced convenience store. You will deliver friendly, efficient service, handle transactions at the POS, and help maintain clean, safe store areas.

The role requires multitasking across customer service, sales, and store upkeep while supporting daily operations. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• Basic reading, writing and math skills.
• Ability to operate POS, store, and car wash equipment.
• Follow company policies, procedures, and safety standards.
• Maintain proper uniform standards while on duty.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Must meet the state age requirements for selling alcohol (WI).

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards.
• Accurately process customer transactions using POS systems.
• Maintain a clean, safe, and organized store environment.
• Perform assigned food service tasks following food safety and sanitation requirements.
• Perform interior and exterior store duties necessary to support daily operations.
• Assist customers and provide product or service recommendations.
• Greet and acknowledge every customer to create a welcoming environment.
• Communicate customer feedback, concerns, and complaints to management.
• Monitor store activity and report suspicious behavior or incidents.
• Promote customer loyalty and enroll customers in the rewards program.
• Upsell by recommending complementary or similar items.
• Explain car wash programs and assist with traffic flow during peak times.

Skills

Customer service

Cash handling

POS systems

Food safety

Teamwork

Flexibility

Tools

POS system

Job description

true north is seeking a Customer Service Representative (CSR) to join our Operations team in a fast-paced convenience store. You will deliver friendly, efficient service, handle transactions at the POS, and help maintain clean, safe store areas.

The role requires multitasking across customer service, sales, and store upkeep while supporting daily operations. Flexibility to work evenings, weekends, and holidays is essential.