Customer Service Cashier | Fast-Paced Convenience Store

truenorth Convenience Stores; Whitehall Township (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

truenorth Convenience Stores is seeking a Customer Service Representative (CSR) to deliver fast, friendly, and clean service in a busy convenience-store setting. You will support sales growth, maintain safety standards, and help manage daily operations both inside and outside the store.

The CSR will greet customers, process transactions, promote loyalty programs, and assist with food service tasks as applicable.

Qualifications

• No experience required
• Prior customer service or cashier experience preferred

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized store environment
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable
• Perform interior and exterior store duties necessary to support daily operations
• Assist customers and provide product or service recommendations
• Greet and acknowledge every customer to create a welcoming environment
• Communicate customer feedback, concerns, and complaints to management
• Monitor store activity and report suspicious behavior or incidents
• Promote customer loyalty and enroll customers in the rewards program
• Stay informed on current promotions, advertised products, and sales
• Upsell by recommending complementary or similar items
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
• Verify ID and comply with age-restricted sales laws and policies
• Ensure accurate pricing, labeling, and promotional updates
• Explain car wash programs and assist with traffic flow during peak times if applicable
• Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
• Empty interior trash receptacles and keep register area clean, neat, and organized
• Respond to spills and maintain clean organized cooler and storage areas
• Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
• Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
• Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
• Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
• Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
• Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed
• Prepare and serve food items in accordance with food safety and sanitation standards
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed
• Assist store operations with training new team members
• Perform other duties as assigned by management

Job description

truenorth Convenience Stores is seeking a Customer Service Representative (CSR) to deliver fast, friendly, and clean service in a busy convenience-store setting. You will support sales growth, maintain safety standards, and help manage daily operations both inside and outside the store.

The CSR will greet customers, process transactions, promote loyalty programs, and assist with food service tasks as applicable.