Customer Service Cashier: Fast, Friendly Checkout

Fleet Farm; Waukee (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Fleet Farm is seeking a Customer Service Team Member to provide a friendly and efficient checkout experience and to handle exchanges, returns, and complaints at the point of sale.

The role focuses on engaging customers, assisting with transactions, and promoting loyalty programs while maintaining knowledge of store products and policies. A flexible schedule, including evenings and weekends, is required to ensure exceptional customer service.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Knowledge of basic cash handling procedures and simple math.

Responsibilities

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams regarding out of stock products.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Promote Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Cashier experience

Customer service

POS familiarity

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Customer Service Team Member to provide a friendly and efficient checkout experience and to handle exchanges, returns, and complaints at the point of sale.

The role focuses on engaging customers, assisting with transactions, and promoting loyalty programs while maintaining knowledge of store products and policies. A flexible schedule, including evenings and weekends, is required to ensure exceptional customer service.