Customer Service/ Call Center Representative

jobsatdarcars; Village/Town of Mount Kisco (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401k plan

Employee vehicle discounts

Team & training environment

Career growth opportunities

Job summary

DARCARS Automotive Group in Mount Kisco, NY is hiring a Customer Service / Call Center Representative to be the vital link between our service department and customers. You will handle high-volume calls, schedule appointments, and provide accurate information on services, pricing, wait times, and warranties.

We offer a comprehensive benefits plan including 401k, employee discounts on vehicles, parts and service, plus a dynamic, supportive team environment with opportunities for career growth.

Qualifications

• Experience in a call center or customer service role is required or preferred.
• Automotive experience is a plus.
• Basic computer skills are required.

Responsibilities

• Answer high volume of incoming service calls promptly and professionally.
• Schedule service appointments efficiently based on customer needs.
• Outbound service appointment confirmations, reminders and campaign calls.
• Provide accurate information about services, pricing, wait times, and warranties.
• Assist customers with inquiries and ensure seamless service experience.
• Always maintain a friendly and professional demeanor.

Skills

Phone etiquette

Communication skills

Active listener

Call center experience

Customer service experience

Automotive experience

Multitasking

Organization

Basic computer skills

Job description

DARCARS Automotive Groupis now hiring anCustomer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers!Embark onanopportunitythat leadstocareer growth!

What We’re Looking For:

• Excellent phone etiquette,and communication skills


• A positive,patient, and active listener


• Experience in a call center or customer service role (automotive experience is a plus!)


• Ability to multitask and stay organized in a fast-paced environment


• Basic computer skills

What We Offer:

• Comprehensive Benefits Plan including 401k


• Employee discounts on vehicle purchases, parts and service repairs


• A dynamic and supportive teamand trainingenvironment


• Opportunities for career growth within thecompany

What You’ll Do:

• Answerhigh volume ofincoming service calls promptly and professionally


• Schedule service appointments efficiently based on customer needs


• Outbound Service appointment confirmations, reminders and campaign calls


• Provide accurate information about services, pricing, wait times, and warranties


• Assist customers with inquiries and ensureseamless service experience


• Always maintain a friendly and professional demeanor

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.