Corporate Automotive Internet Representative

jobsatdarcars; Rockville (MD); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance: medical, vision, dental

Short-term and long-term disability

Life Insurance

Employee discounts on vehicle, parts,

Community service initiatives

Job summary

DARCARS Automotive Group is seeking an Internet Representative to join our corporate team. The role involves nurturing inbound prospects, guiding them through a simple needs analysis, and linking them with a responsive in-store sales manager to drive purchase decisions.

You will pull inquiries from CRM, respond via phone/text/chat/email, and convert inquiries to dealership visits. A valid driver's license and ability to commute between locations are required.

Qualifications

• Bilingual English/Spanish is required.
• Must have a valid driver's license and reliable transportation.
• Must be able to commute to multiple dealership locations.

Responsibilities

• Pull inquiries from our CRM and respond via phone, text, chat, or email based on customer preference.
• Serve as the first-level expert on our products, services, and the DARCARS brand.
• Convert inquiries to dealership visits and set test-drive or purchase support appointments.
• Record customer information in the CRM in real time and develop relationships with store personnel.
• Aim to meet or exceed individual performance objectives such as response time and conversions.

Skills

Microsoft Office

Communication skills

Fast learner

Team player

Bilingual English/Spanish

Tools

CRM system

Job description

DARCARS Automotive Group is now hiring for an Internet Representative to join our corporate team! Potential Earning Based on experience from 42K to 70K **SeekingBilingual(English/Spanish)Candidates** Must be able to commute to different dealership locations!

As an Internet Representative, your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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