Customer Service Call Center Agent - Flexible Shifts

iQor; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

iQor in Buffalo, NY is hiring a Customer Service Call Center Agent to represent our clients with professionalism by delivering remarkable service to every caller. You will handle a high volume of inbound and outbound calls, listening to needs and providing accurate resolutions.

Qualifications include at least 2 years in customer service in a transaction-based environment, ability to work independently and in a team, and willingness to work various shifts including nights and weekends.

Qualifications

• At least 2 years of customer service experience in a transaction-based environment (call center or retail).
• Ability to work independently and in a team environment.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about our clients' products and services.

Skills

Customer service

Call center experience

Empathy

Teamwork

Attention to detail

Flexible shifts

Education

High school diploma

Job description

iQor in Buffalo, NY is hiring a Customer Service Call Center Agent to represent our clients with professionalism by delivering remarkable service to every caller. You will handle a high volume of inbound and outbound calls, listening to needs and providing accurate resolutions.

Qualifications include at least 2 years in customer service in a transaction-based environment, ability to work independently and in a team, and willingness to work various shifts including nights and weekends.