Customer Care Specialist – Call Center

iQor, Inc.; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

iQor, Inc. in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to deliver remarkable service to customers via phone.

You will handle a high volume of calls, listen to inquiries, and provide accurate responses while representing our clients professionally. This role requires at least 2 years of customer service experience in a transaction-based environment, the ability to work independently or in a team, and flexibility to work any shift, including nights and

Qualifications

• 2+ years of customer service in a transaction-based environment such as a call center or retail.
• Ability to work independently and in a team.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Educate customers about clients' products and services.

Skills

Customer service experience

Team player

Attention to accuracy

Flexible shifts

Independent worker

Education

High school diploma or equivalent

Job description

iQor, Inc. in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to deliver remarkable service to customers via phone.

You will handle a high volume of calls, listen to inquiries, and provide accurate responses while representing our clients professionally. This role requires at least 2 years of customer service experience in a transaction-based environment, the ability to work independently or in a team, and flexibility to work any shift, including nights and