Customer Service Representative - #120223

iQor, Inc.; Allentown (Lehigh County); Remote; USD 19,000 - 25,000; Full time

Job summary

iQor is hiring a Work-from-Home Customer Service Representative to support customers via inbound calls and inquiries from your home office in Allentown, PA. You will resolve questions, deliver an outstanding experience, and aim for first-call resolution.

We provide paid training and seek dependable individuals with strong communication, a customer-first mindset, and a willingness to learn. A quiet, dedicated workspace and reliable internet are required.

Qualifications

• High school diploma, GED, or equivalent.
• Customer service experience of at least 1 year.
• Flexible availability including at least one weekend day.
• Strong computer and multitasking skills; typing speed of 25 WPM.
• Willingness to participate on camera during training and meetings.
• Experience with benefits or open enrollment is a plus.

Responsibilities

• Handle inbound customer calls and assist customers.
• Resolve inquiries efficiently and professionally.
• Deliver exceptional service with a focus on first-call resolution.
• Maintain a positive, customer-focused attitude.

Skills

Customer service

Communication skills

Typing speed 25 WPM

Ability to learn & adapt

Weekend availability

Education

High school diploma / GED

Job description

Location: Allentown, Pennsylvania, United States

Posted Date: 10/26/2026

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting.

Join our team as a Work-from-Home Customer Service Representative! In this role, you'll assist customers through inbound calls, answer questions, resolve concerns, and deliver an outstanding customer experience.

We provide paid training and are looking for dependable individuals with strong communication skills, a customer-first mindset, and a willingness to learn.

What You'll Do:

• Handle inbound customer calls
• Resolve customer inquiries efficiently and professionally
• Deliver exceptional service with a first-call resolution focus
• Maintain a positive and customer-focused attitude

What We're Looking For:

• Reliable and self-motivated work ethic
• Customer service experience; at least 1 year required
• Benefits & Open Enrollment experience preferred
• Ability to learn and adapt in a fast-paced environment

Other Qualifications

• High school diploma, GED, or equivalent
• Flexible availability, including at least one weekend day
• Strong computer and multitasking skills with a minimum typing speed of 25 WPM
• Comfortable working across multiple software platforms at the same time
• Willingness to participate on camera during training and team meetings

Work From Home Requirements

• Dedicated Workspace: Must have a quiet, secure, and distraction-free work environment during scheduled hours. Reliable childcare is required, as children cannot be present in the workspace while working.
• Phone Service: Landline phone is not required.
• Internet Connection: A hard-wired internet connection is required. Wi-Fi and wireless connections are not permitted.
• Equipment Setup: Must be connected directly from the modem/router to the computer via Ethernet cable.
• Internet Speed: Minimum internet speeds of 20 Mbps download and 10 Mbps upload are required.
• Security Requirements: Security is our top priority. Qualified candidates must be comfortable participating in periodic workspace scans and compliance checks to help protect the security and privacy of our employees, clients, and customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with disability or Vietnam era or other protected veteran.