Customer Service Pro: Call Center with Growth & Training

iQor, Inc.; Buffalo (NY); On-site; USD 19,000 - 26,000; Full time

Job summary

iQor, Inc. in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

The role handles high volumes of inbound and outbound calls, addresses inquiries and aims for first-call resolution while meeting productivity and quality standards. Applicants should have at least 2 years of customer service experience, be able to work independently or in a team, and possess a high school diploma or

Qualifications

• Minimum 2 years of customer service in a call center or retail.
• Must work independently and in a team environment.
• Experience in a production environment.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Team environment

Production environment

Accuracy

Physical attendance

Shift flexibility

Evening/Night/weekend shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in Buffalo, NY is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers over the phone.

The role handles high volumes of inbound and outbound calls, addresses inquiries and aims for first-call resolution while meeting productivity and quality standards. Applicants should have at least 2 years of customer service experience, be able to work independently or in a team, and possess a high school diploma or