Customer Service/Billing Specialist

Lake County Department of Utilities; Painesville (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Gym membership

12 paid holidays

Sick leave

Vacation time

Overtime

PERS & retirement contributions

Job summary

Lake County Department of Utilities is seeking a Customer Service/Billing Specialist to handle clerical, billing, and customer service duties. Responsibilities include reviewing meter readings, preparing accounts for billing, and resolving discrepancies through data research.

The role requires proficiency in Microsoft Office and strong communication skills, with priority given to accuracy and timely service. Start pay is $19.50 per hour with full-time benefits in Ohio.

Qualifications

• High school diploma or GED required; Ohio driver's license or state ID.
• One (1) year office experience or equivalent preferred.
• Proficiency in Microsoft Office applications; strong verbal and written communication skills.

Responsibilities

• Explain how bills are computed and address sewer/water service complaints; collect data to correct errors and discrepancies on accounts; schedule work orders to investigate issues.
• Compute meter readings by reviewing reports; prepare accounts for residential and commercial billings; process billing on sheriff sales and bankruptcy.
• Prepare, post, research, and verify payments; research and resolve returned items; maintain financial reports and reconciliations.
• Process delinquent notices and shut-off notices; receive payments for sewer/water charges; review permits and establish new accounts.
• Maintain inventory and daily schedule; balance register and prepare mail; gather and deliver correspondence; maintain daily receipts.
• Balance reports and postage accounts; prepare and mail billings and reimbursements to city officials.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Customer service

Education

High school diploma or GED

Job description

The Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries and performing research to resolve discrepancies.

Essential Job Functions

• Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties.
• Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings.
• Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations.
• Processes delinquent notices and shut off notices for water customers. Accepts payments made by customer for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts.
• Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct applications. Communicates verbally or in writing as needed.
• Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.

Minimum Qualifications

Applicants must have a high school diploma/GED and a valid Ohio driver's license, or state ID. One (1) year office experience or equivalent is preferred.

Knowledge, Skills And Abilities

Proficiency in Microsoft Office applications is required. Applicants should display strong skills in verbal and written communication, exhibiting organizational abilities, and consistently deliver general customer service in a professional fashion.

Job Type

Full Time

Pay

Starting: $19.50/hr.

Fringe Benefits

• Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP
• 12 Paid Holidays
• Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time
• PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness

An Equal Opportunity Employer

M.F.H.V.