Customer Service / Billing Specialist

Southeast Ohio Water Environment Association; Kentucky; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Rx coverage

Vision benefits

Telemedicine

Gym membership

EAP

Job summary

Lake County Department of Utilities seeks a Customer Service / Billing Specialist to handle clerical, billing and customer inquiries, review meter readings, and prepare accounts for billing.

Requires a high school diploma/GED and valid Ohio driver's license or state ID; one year office experience preferred. Proficiency in Microsoft Office and strong communication are essential. Starting pay is $17.40/hr with fringe benefits.

Qualifications

• High school diploma or GED and a valid Ohio driver's license or state ID.
• One year office experience or equivalent preferred.

Responsibilities

• Explain how bills are computed and resolve customer complaints regarding sewer/water service.
• Compute meter readings and prepare accounts for billing; process legal billings and inquiries.
• Prepare, post, research and verify payments; perform reconciliations and maintain reports.
• Process delinquent and shutoff notices; accept payments and maintain correspondence.
• Maintain inventory, balances, daily schedules, and prepare mail; manage records of receipts.
• Prepare and mail billings and reimbursements; communicate as needed.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Customer service

Education

High school diploma / GED

Job description

Customer Service / Billing Specialist

Post Date

8/13/2026

Expiration Date

9/12/2026

Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries and performing research to resolve discrepancies.

Essential Job Functions

• Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties.
• Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings.
• Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations.
• Processes delinquent notices and shut off notices for water customers. Accepts payments made by customer for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts.
• Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct applications. Communicates verbally or in writing as needed.
• Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.

Qualifications

Applicants must have a high school diploma/GED and a valid Ohio driver's license, or state ID. One (1) year office experience or equivalent is preferred.

Knowledge, Skills And Abilities

Proficiency in Microsoft Office applications is required. Applicants should display strong skills in verbal and written communication, exhibiting organizational abilities, and consistently deliver general customer service in a professional fashion.

Comments

Job Type: Full Time

Pay

Starting: $17.40/hr.

Fringe Benefits

• Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP
• 12 Paid Holidays
• Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time
• PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness

Employer

Lake County Department of Utilities

Contact

Patrick Gilbert

Work Phone

440-350-2282

Fax

440-350-2270

Email

[e-mail]

Website

https://lakecountyohio.isolvedhire.com/jobs/

Equal Opportunity Statement

An Equal Opportunity Employer

M.F.H.V.