Customer Service/Billing Specialist

Lake County Department of Utilities; Avery Terrace (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Gym membership

Employee assistance program

12 paid holidays

Sick leave

Vacation

Personal days

Overtime compensation

PERS contributions

Job summary

Lake County Department of Utilities is seeking a Customer Service/Billing Specialist to handle clerical, billing and customer service duties across water and sewer accounts. You will review meter readings, prepare accounts for billing, answer inquiries, and research discrepancies to resolve issues.

Ideal candidates have a high school diploma or GED, proficiency with Microsoft Office, and strong communication and organizational skills.

Qualifications

• Proficiency in Microsoft Office applications is required.
• Strong verbal and written communication skills.
• Organizational abilities and professional customer service.
• High school diploma or GED is required.

Responsibilities

• Explain bill calculations and handle sewer/water service complaints.
• Compute meter readings and prepare residential/commercial bills.
• Process payments, research discrepancies, and maintain financial records.
• Issue delinquent notices and manage account closures and reconciliations.
• Maintain correspondence, review permits, and balance receipts.

Skills

Microsoft Office

Verbal communication

Written communication

Organizational skills

Customer service

Education

High school diploma or GED

Job description

Customer Service/Billing Specialist

The Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries and performing research to resolve discrepancies.

Essential Job Functions:

• Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties.


• Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings.


• Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations.


• Processes delinquent notices and shut off notices for water customers. Accepts payments made by customer for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts.


• Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct applications. Communicates verbally or in writing as needed.


• Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.

Minimum Qualifications:

Applicants must have a high school diploma/GED and a valid Ohio driver's license, or state ID. One (1) year office experience or equivalent is preferred.

Knowledge, Skills and Abilities:

Proficiency in Microsoft Office applications is required. Applicants should display strong skills in verbal and written communication, exhibiting organizational abilities, and consistently deliver general customer service in a professional fashion.

Job Type: Full Time

Pay:

Starting: $19.50/hr.

Fringe Benefits:

• Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP


• 12 Paid Holidays


• Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time


• PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness

An Equal Opportunity Employer

M.F.H.V.